HeySpin betting review (UK)

HeySpin's new customer free bet offer may not be particularly dazzling or jaw-dropping, but it's a fairly effective Bet 15 Get 15 offer. In its simplicity, here's how it works:

• As a new customer, you must make a minimum deposit of £15 and place a qualifying bet with minimum odds of 1/1.
• Once your bet is settled, whether it's a winning or losing one, you'll receive a £15 free bet in your account.

This free bet is valid for 14 days and can only be used on a bet with total odds of 4/5 or higher. The best part is that any winnings from the free bet are completely wager-free, so everything you gain with it is yours, and there's no maximum limit on your potential winnings.

I personally favour these types of free bet offers for their simplicity. Make a deposit, place a bet, and get a wager-free free bet. No convoluted wagering requirements or strict restrictions on betting markets. In the best scenarios, deals like these can bring you profit both with your initial bet and the free bet, significantly boosting your bankroll. 

In the case of HeySpin, the free bet could be bigger or offer a higher percentage benefit. Fortunately, with Bojoko's exclusive bonus, you can get a deal that's essentially one-to-one, whereas in the public offer, you'd receive a £10 free bet with a £15 initial bet. With Bojoko, you gain an immediate advantage in your sports betting journey at HeySpin. 

HeySpin promo code

You don't need a separate HeySpin bonus code to claim the site's new customer betting bonus. Remember to jump to the HeySpin landing page through Bojoko's links to grab the exclusive bonus. 

Significant terms

• New customers only, 18+
• Valid until 31/12/2023
• The minimum deposit for the offer is £15
• The minimum wagering on Sport to activate the free bet is £15.
• Qualifying bets must be placed at odds of 1/1 or greater.
• After your first bet is settled, you will get £15 free bet
• Free bets expire in fourteen days
• Any winning from free bets is yours to keep
• The free bet stake amount will not be included in any winnings

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HeySpin odds have room for improvement. We calculated the payout percentage of HeySpin odds to be 91.5%. This means HeySpin sportsbook takes 8.5% margin from the odds on average. I expected the odds to be better as the market average is around 93%. Compared to that HeySpin's odds are lower. 

The Football Premier League RTP was 91.75% according to our calculations. Also NBA and Tennis Challenger odds were in line or slightly under with that. HeySpin's odds are not the worst but certainly can't compete with the best UK bookies in this category.

Odds display

HeySpin's odds are displayed in fractional format by default. However, you can change the format to decimals or American odds from the settings in the top corner of the website. 

HeySpin odds boost

Luckily, HeySpin offers a little incentive with odds boosts through the "HeySpin boost". This feature allows players to increase combo bet winnings by up to 77% when they include multiple selections in a system bet.

With thousands of wagering markets and almost fifty sports categories, HeySpin provides punters an expansive coverage of betting markets. As expected, football matches are many of the top markets featured, given the sport's immense popularity. For fans of North American sports, HeySpin also thoroughly covers major US leagues, including the NBA, NFL, MLB and NHL.

As mentioned, the brand has divided sports into dozens of different categories, but truth be told, this categorisation can be a bit confusing. For instance, HeySpin has placed CS: GO, Starcraft, League of Legends, and many other electronic sports games under their own menus. On many other betting sites, all games are grouped into a single eSports category, and I prefer this more straightforward for customers. 

One nice addition to the HeySpin sportsbook is a Bet Builder tool. This feature lets you hand-pick and combine individual wagering components to create custom bets tailored to your preferences. Whether you want to bet on game winners, player props, spreads or more obscure outcomes, the Bet Builder provides the flexibility to build your ideal ticket.

HeySpin doesn't offer a downloadable mobile app, which sets it apart from some major players in the sports betting industry. However, this isn't a significant drawback because the HeySpin website functions seamlessly through mobile web browsers. It also saves storage space on your phone, not needing a separate mobile app.

Mobile users can access all the same features as on the PC, including account creation, claiming welcome bonuses, and contacting customer support. One minor downside is that the mobile version isn't as fast as the desktop version. I also personally favour mobile sites with vertical menus or a large icon selection window over HeySpin's horizontal scrolling approach to browsing different sports.

Cashout means that you can lock in your profits if it looks like your bet will win. It also gives you the chance to get some of your stake back if the bet starts going against you. So cashout provides flexibility - you can take the money and run or let the bet ride to completion.

HeySpin uses the term "cashout" a bit oddly, and it pops up first regarding withdrawals. For instance, the "cashout" link in the site's footer directs you to information about withdrawing your funds rather than explaining anything about how to cash out your bets prematurely.

The cashout feature that applies to an open bet can be found eventually with a bit of digging on HeySpin's sportsbook. The information about cashing out is placed in the site's promotions section as if it were its own special offer. It's not in the usual spot, but nevertheless, HeySpin provides the option for cashing out, which is always a plus for a betting site that offers it. 

HeySpin earns a full score in our review for its extensive payment options. The brand caters to bettors with payment methods such as bank cards, e-wallets, and mobile payment apps. The withdrawal times for different payment methods on the website are also reasonable.

However, there is one unpleasant surprise in HeySpin terms and conditions that also materializes in practice. It states, "We reserve the right to charge you administrative fees during your deposits and withdrawals as detailed in the 'Cashier.'" In my opinion, additional charges, especially for deposits, are no longer in line with current standards.

• Minimum deposit: £10
• Maximum deposit: ➖
• Top-up account free of charge: ❌
• Minimum withdrawal: £10
• Maximum payout: ➖
• Withdrawal free of charge: ❌
• Pay by the mobile bill: ❌

Deposit methods

Withdrawal methods

Withdrawal times

• Mastercard: 2-6 working days
• Visa: 2-6 working days
• Wire transfer: 2-6 working days
• Skrill: 1-2 working days
• NETELLER: 1-2 working days
• MuchBetter: 1-2 working days
• EcoPayz: 1-4 working days
• PayPal: 1-2 working days

Providing functional customer service is a crucial aspect that many bookmakers aim to excel in, and HeySpin is no exception. They offer three alternative contact methods to assist users in resolving any issues.

For those seeking the quickest help at HeySpin, either utilizing their live chat service or perusing their expansive FAQ section tends to be the best approach. The live chat is available daily from 7:00 a.m. until 11:00 p.m. Meanwhile, their FAQ page contains a thorough catalogue of common questions with detailed answers, allowing many problems to be solved independently and efficiently.

If you don't have any particularly urgent matters to address with customer support, you can also email directly through the customer support dedicated contact form. During the test period, I didn't find out what the email response time was. Certainly, you won't receive assistance there as quickly as through live chat.

• Email support: ✅
• Live support: ✅
• Phone support: ❌

At HeySpin, the Know Your Customer (KYC) process is an essential part of their operations, mandated by UK regulations. KYC is crucial for verifying players' identities, preventing fraud, and ensuring that all players are of legal gambling age.

To verify identities, players must submit personal details and documentation. Required documents are:

• A government-issued ID (Passport etc.)
• Proof of address (Electricity bill etc.)
• Proof of payment method ownership (Bank statement etc.)

To streamline this process, HeySpin has implemented a secure Document Uploader feature on their platform. Players can upload their required documents directly through this secure system.

Responsible gaming, communication about it, and facilitating help for potential gambling issues are vital elements across all UK betting sites. In my opinion, HeySpin handles this aspect quite effectively. On their website, they have dedicated sections titled "Responsible Gambling" and "Fair Play"

Notably impressive is the instant availability of a survey on the "Responsible Gambling" page, where individuals are asked about their gambling-related behaviours. I find this to be a commendable move and somewhat unique compared to many other betting platforms. Often, these questionnaires are tucked away behind a few clicks, making them less accessible. HeySpin's approach prioritizes player awareness and responsible gaming from the very beginning, which is a positive step in promoting a safer gaming environment.

In addition to assessment, HeySpin, of course, provides a lot of responsible gambling tools like:

• Deposits caps
• Limit reminders
• Temporary gaming break
• Self-exclusion

When it comes to technical security and individual anonymity, HeySpin takes these matters seriously. While data is in transit, HeySpin employs state-of-the-art 128-bit Secure Socket Layer (SSL) encryption technology to guarantee the secure transfer of sensitive data over the internet to the HeySpin server.

Personal information is handled in compliance with privacy policy and GDPR regulations, ensuring it is well-regulated and protected.