BacanaPlay casino review (UK)

What better way to start your journey at Bacana Play Casino, than with a fantastic welcome offer. Make a minimum deposit of £10 to claim the following offer:

• 100% match bonus up to £50 + 25 bonus spins when using bonus code BACANA

To get started you need to follow the below steps to make sure that you get the best out of your Bacana Play Casino experience:

• Sign up for a Bacana Play Casino account
• Verify your account
• Make a minimum deposit of £10 and use bonus code BACANA
• Claim your welcome package

Once I was signed in, I clicked on the little promotions icon at the top of the screen. This gave me a carousel of offers, including the welcome bonus which I clicked on. This showed me the details of the offer above a ‘Deposit Now' button. This took me directly to the deposit screen where I dropped £40 into my account to claim the offer.

My £40 deposit was instantly matched with £40 bonus cash and all these balances could be found by hovering over the balance in the top right corner of the screen. Once my deposit had been confirmed, I navigated to my ‘Rewards' page where I could claim my 25 bonus spins on Book of Dead. I hit ‘Claim Now', and it took me directly to the slot with a pop-up which confirmed my 25 spins worth £0.10 each.

The bonus package seemed pretty generous on the surface, but when I looked into the terms and found a 60x wagering requirement things changed. Even if this is only for the bonus amount and the bonus spins, it seemed very steep. The industry standard is 35x, and this is not that.

I quickly forfeited the bonus and carried on with my real money balance only.

First deposit bonus code at bacanaplay

BacanaPlay's first deposit bonus code is BACANA.

Significant terms and conditions (bacanaplay new player offer)

• New UK Players only, 18+.
• A minimum deposit of £10 applies.
• A 60x wagering requirement applies on both Bonus + Bonus Spins winnings.
• Bonus spins must be used before deposited funds.
• Game weightings apply.

Please gamble responsibly.

Extra and no deposit spins at bacanaplay

In addition to your £50 welcome bonus, you will also receive 25 bonus spins on online slot Book of Dead. Each spin is worth £0.10 and is subject to a 60x wagering requirement.

VIP / Special promotions - join bacana's VIB club!

Bacana Play wants to take your playing experience up to the next level. Join their VIB Club and get access to exclusive perks, offers and the chance to win unforgettable prizes.

The VIB Club is split into six levels. You start off with Bronze and climb up through Silver, Gold and Platinum respectively. Each of these levels come with unique perks and benefits.

VIBs can expect the following treats:

• Personal account manager
• Invites to VIB tournaments
• Luxury Gifts including trips to dream destinations
• Faster withdrawals
• Personalised rewards

With circa 4,600 casino games in their repertoire, their games have been provided by some of the world's leading software providers, who have created cutting-edge games with stunning graphics and features.

Some of the most popular game providers in the catalogue, including Barcrest, Big Time Gaming, ELK Studios, Microgaming, NetEnt, Lightning Box, Yggdrasil, Pragmatic Play and Play ‘n Go amongst many others.

Bacana Play has created the following categories to help you browse their numerous games:

• Slots
• Roulette
• Live Casino
• Card games
• Daily Jackpot
• Jackpot

You can further browse games by themes, features, volatility, minimum and max bet, the number of pay lines and reels and game providers.

They also offer daily jackpots and regular progressive jackpots. The difference between the two is vast. Daily jackpots are jackpot slot games that are guaranteed to drop daily, while regular progressive jackpots can drop anytime without warning.

I'm happy to report that all the games I tested loaded up and played without any issues at all, even the live casino tables were glitch-free on my domestic broadband connection. The overall layout of the games lobbies was good here, with just a few basic categories to keep things simple. The search function worked well, and I easily found everything I wanted to play. My only annoyance was the lack of minimum bet info on the live casino thumbnails.

Desktop game information

• Games 4600
• Slots 4100
• Table games 100
• Jackpot games 210

There are thrills aplenty in store for live casino fans. To replicate the feel of the authentic brick-and-mortar casino, Bacana Play uses high-quality video streaming, professional dealers and croupiers to stream in real-time onto your device's screen.

You can find a diverse and extensive gaming list of games, including live blackjack, live roulette, live baccarat, Caribbean Stud Poker, Dream Catcher, Three Card Poker and Monopoly Live amongst many others.

Their live dealer section is powered by notable software company Evolution Gaming.

Live game information

• Total number of live casino games 150

There is no need to play on your desktop PC if you don't want to. Bacana Play have made sure that players can play across numerous devices, whenever and wherever they are.

I liked the layout on the mobile site and could see that things had been well thought through here. All the navigation buttons were the ideal size for my fingers, not something that always happens on a mobile casino site. The full functionality of the desktop menus was here too, which was good to see.

As long as you have a steady internet connection, you only need to log into your account from your web browser to pick up where you left off. There are no mobile casino apps to download.

Since they created their website with a mobile-first approach, you can enjoy numerous features on the go. You can sign up for an account, make deposits and withdrawals, play mobile casino games and contact customer support if you need to.

All the games loaded and played on my Android mobile phone without any issues, and the navigation was also a smooth experience. This is certainly one of the better mobile casino experiences I've had recently so top marks for BacanaPlay here.

A number of payment options are available at Bacana Play. You can make a quick and easy deposit as follows:

• Debit Cards
• EWallets
• Prepaid Vouchers

Clicking on ‘Deposit Now' from the welcome offer promotion, I landed on the cashier screen that displayed all the payment options along with their minimum deposit amounts and any fees. I selected Mastercard Debit and filled in my card details on the simple form. I also had to check a box here to say that I understood the casino's funds protection policy and agreed with their terms. All that complete, I hit ‘Submit' and after a few seconds got a notice to say that my transaction request was now ‘Pending'. Around a minute later I got a pop-up message confirming that my deposit had been successful. I'm not sure what the delay was for, but it was slightly unnerving as a brand new player to have this short wait.

Going to make a withdrawal request, I was halted in my tracks by a pop-up notice that said I'd need to upload some documents and verify my account first. I followed the instructions, and my account was verified within around 40 hours, and I was able to make a withdrawal. I put in my request using the simple form, which was a speedy process as my details were already saved here. It took just under 22 hours for my request to be approved and the funds to instantly hit my account, not too shabby for my first withdrawal.

Deposit methods available at bacanaplay

Withdrawal methods available at bacanaplay

bacanaplay Withdrawal times

• Mastercard 3-7 working days
• Visa 3-7 working days
• Skrill 0-1 working days
• PayPal 0-1 working days
• EcoPayz 0-1 working days

Bacana Play has a dedicated Help section that covers a range of topics including:

• Licence & Security
• Bonuses & Promotions
• Deposits and Withdrawals
• Account Technical

You can still get in touch with their customer support team, via one of the below methods:

• Email: [email protected]
• Phone: +1 647 724 4691
• Live Chat: Available between 6 a.m. and midnight

I clicked on the side menu and hit the ‘Support' tab, which triggered a pop-up chat window to load. I was pretty disappointed that it took over 3 minutes for my chat to get connected to an agent. When it was, I asked a basic question about when my account would be verified and was transferred to another support agent. This made the overall experience pretty slow, but the support guys were very polite and did give some detailed answers which were good to see.

On the downside, I couldn't find an FAQ page anywhere. There were a few pages dedicated to the rules of specific games but nothing with general info about using my account etc. That said, the info in the verification section was some of the clearest I've ever seen and made that process so much easier than other sites do.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

For security reasons, Bacana Play requires standard verification documents as proof of your identity. They kindly ask you to provide them with the following:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Bacana Play aims to check the documents quickly, in under 12 hours. It could, however, take longer if extra verification is required.

When I attempted to make my first withdrawal, a pop-up notification informed me that I'd need to submit some documents before I could request any funds. I clicked ‘OK', and this took me directly to the ‘Documents Upload' page.

There were 2 separate boxes here, one for a proof of ID and the other for my proof of address. Clicking on either one of these gave me full details on the type of document that was required and exactly how it should be displayed. It's certainly one of the clearest verification portals I've ever seen across all the sites I've used. Below this election was a dropdown menu of document types to choose from, plus a ‘Choose File' and ‘Upload' button.

The uploads were fast, and I managed to submit both of the required documents in just a couple of minutes. I also got a confirmation email for each document that I'd uploaded. From submitting the documents to having my account verified took 40 hours, so just under 2 days in total. This isn't so bad, especially if it improves the speed of any future withdrawals.

Gambling is a form of entertainment, which should be enjoyed responsibly. If you start to feel uncomfortable due to your gambling, you can use one of the below tools for better control:

• Cooling-Off
• Temporary Suspension
• Self-Exclusion
• Deposit Limits
• Reality Checks
• Self-Assessment

Alternatively, you can install filtering software, such as Cyber Patrol, Net Nanny and Gamblock, which block access to gambling sites.

If you require to speak to a professional, you can get in touch with charities and organisations, such as GamCare, Gamblers Anonymous and Gambling Therapy.