Big Win Vegas casino review (UK)

New players are given special treatment at Big Win Vegas casino. In addition to the first deposit bonus, signing up at the website will grant you access to no deposit free spins.

• 5 free spins no deposit - Curse of the Werewolf
• A spin on the Mega Reel with rewards of up to 500 bonus spins on Starburst

The first deposit bonus at Big Win Vegas casino isn't your traditional deposit match bonus. Instead, you get a chance to spin the Mega Reel, which could grant you anything from Amazon gift cards to free spins on a number of top-tier slots.

To have a go at the Mega Reel, you need to deposit at least £10. However, keep in mind that if you land on a non-winning frame, you may not win anything. The winnings are awarded as bonus funds, subject to a 65x wagering requirement. When compared to the industry standard of 35x, the wagering is difficult to complete and does not favour the player at all. Furthermore, Mega Reel wins are limited to a maximum withdrawal of £250 or your lifetime deposits.

The bonus conditions nearly render the bonus useless; however, the bonus is forfeitable, and you can always choose to withdraw your real money winnings if you want. I like the concept of Big Win Vegas' welcome offer, but the terms they've set are far from ideal.

Significant terms and conditions (Big Win Vegas welcome offer)

• New Customers only. 18+.
• Max win for the spins is £8 per 10 Spins.
• If you reach the limit, you may not be able to receive all the spins.
• Max Bonus that can be withdrawn is equal to your total lifetime deposits up to a maximum of £250.
• Max Bonus that can be withdrawn without a deposit is £50.
• Wagering requirement: 65x (Bonus).

Please gamble responsibly.

Extra and no deposit spins at Big Win Vegas

Registering at Big Win Vegas casino and adding a debit card to your account will instantly reward you with free spins on the thrilling Curse of the Werewolf slot. Even though the offer has some fairly strict conditions, you can use it to try out the casino without making a deposit and potentially win up to £50.

The maximum bonus win is set at £8 per 10 free spins, which means you can get £4 with the five no-deposit free spins. These winnings must be wagered 65 times before they can be withdrawn, with a £50 maximum withdrawal without a deposit.

VIP / SPECIAL PROMOTIONS

Big Win Vegas casino has a level programme that allows you to unlock trophies as you play on the site. Each new level you reach earns you a spin on the Mega Reel, and the higher your level, the greater your rewards.

The main prizes from the Mega Reel are free spins, so expect a lot of them when you play at the casino. Unfortunately, these spins have the same terms and conditions as the welcome offer spins, making it difficult to convert them to real money.

The slot selection at Big Win Vegas casino will satisfy even the most seasoned players, thanks to game studios such as Play'n Go, Netent, Microgaming, and Pragmatic Play. Besides the industry-leading developers, the casino features a variety of smaller game houses for a complete and diverse game experience. 

I started off with the "Hot slots" category, which features both classic fruit machines as well as blockbuster releases. I launched one of Pragmatic's iconic titles, Big Bass Bonanza, and had a go at the fishing-themed slot. Even though I didn't get lucky with my hooks, I had a fantastic gameplay experience on both desktop and mobile. The game launched in seconds, and Big Win Vegas casino allows you to expand the game into fullscreen mode for a more immersive experience.

The casino lobby has a straightforward layout, with categories available from a slider-based top bar. It allows you to quickly switch between game types, with each genre having its own dedicated tab. When using a mobile device, the design is narrowed down for a more user-friendly view. 

Although the lobby's navigation was quick, I wasn't too impressed with the search functions or subcategories that Big Win Vegas provides. You can only search by game name, with the search bar blanking out if you enter a game provider or theme. Furthermore, you don't have the option to filter the shown games by provider at all, leaving you empty-handed when it comes to game selection. Ultimately, your choices are to browse all games from the casino category or to display them in alphabetical order.

Big Win Vegas' table game and scratchcard sections are impressive to say the least. The casino covers everything from traditional blackjack and poker games to instant games. In addition to these genres, you can play live bingo on the site, with rooms ranging from 30 ball bingo to 90 ball bingo variants.

Overall, Big Win Vegas casino has a lot to offer, but the operator has done a poor job with the available filtering and categorisation.

Desktop game information

• Games 2,000
• Slots 1,800
• Table games 20
• Jackpot games 60

Although Big Win Vegas doesn't have a dedicated live casino section, you can find a good variety of live dealer games in the table games category. 

The live selection features games from one of the biggest live names in the industry, with a handful of Pragmatic Play live tables available for each game type. The most frequently appearing providers in the lobby, however, are OnAir Entertainment and Real Dealer Games, which offer everything from traditional live casino games to more innovative variants.

For a more action-packed live casino experience, try your luck at the available game shows. You can play game shows such as Sweet Bonanza Candyland and Mega Wheel from Pragmatic as well as 9 Pots of Gold from Streamicon on Big Win Vegas.

All in all, the live casino section covers all of the bases in terms of game selection, but the lobby is difficult to navigate due to a lack of organisation and categorization.

Live game information

• Total number of live casino games 70

For many players, playing on a mobile device is the best option because it allows you to play your favourite games wherever you are. The best online casinos give you the same experience regardless of which device you use to play, and Big Win Vegas casino does just that.

The site utilises HTML5 technology, allowing you to play directly from your preferred browser. Big Win Vegas' usability and performance are excellent; I experienced no loading delays or stutters while browsing the site. You can easily navigate the site using the category tab, main menu, and a floating bottom bar that also includes two of the most popular games, Fluffy Favourites and Starburst.

The site looks identical to its desktop counterpart. The only exception is that the actual game icons are displayed in rows of two instead of five for a less cluttered view. As a whole, Big Win Vegas offers a great mobile gaming experience

Big Win Vegas accepts all of the most popular payment methods and has reasonable payment limits for both deposits and withdrawals. In addition to Visa, Mastercard, and the leading e-wallets Skrill, Neteller, and PayPal, you can also pay by phone at the casino. 

The minimum deposit at Big Win Vegas Casino is £10, matching the gold standard of the industry. Withdrawals have the same minimum, so overall, the site allows you to play with smaller amounts, which is fantastic.

Big Win Vegas casino withdrawals come with a drawback, all withdrawals are subject to a £2.50 fee set by the operator. Normally, casinos do not charge fees for deposits and withdrawals, so this is poor service from the operator. Furthermore, withdrawal processing may take up to 72 hours, so Big Win Vegas doesn't offer the quickest transfers on the market.

Depositing methods

Withdrawal methods

Withdrawal times

• Visa 1-3 working days
• Mastercard 1-3 working days
• PayPal 1-3 working days
• Skrill 0-3 working days
• Neteller 0-3 working days

Big Win Vegas' customer service is lacking; I was disappointed to discover that the site does not offer live chat at all. Solid customer support is essential for a positive casino experience, and with email being the only way to contact the team, you can't expect quick assistance at the casino.

Besides the lack of live support, the estimated response time of Big Win Vegas is way behind industry standards. The FAQ section of the page says that it takes 2 business days on average for the team to respond to your query, which is awfully slow.

If you run into some general problems, you can look through the frequently asked questions. The section covers account, payment, and bonus-related questions and may help you find an answer without contacting support.

• Email support: ✅
• Live support: ❌
  
• Phone support: ❌
  

Big Win Vegas casino is licenced by the UKGC and is required to follow KYC regulations in order to prevent money laundering and underage gambling. 

You can create an account with your basic details, such as your name, address, and email. To play at the site, you have to verify your identity with proof of ID. Fortunately, the process can be completed straight after registration by hovering over to "my account" and the verification section.

To complete the verification, you will need to upload the following documents:

• Proof of identity
• Proof of address
• Proof of deposit

The tab contains detailed instructions for each document type, and you can choose which one to verify from a dropdown menu. If you have a pending withdrawal, the estimated time for document verification is 24 hours.

Big Win Vegas has done a great job with their responsible gambling section. The dedicated tab informs you of the dangers related to gambling and directs you to helpful organisations such as Gamcare. 

The site also provides direct tools for controlling your gambling, which you should use, even if only as a precaution. 

The available tools include:

• Deposit limits
• Reality checks
• Self-exclusion

You can set a single deposit limit for each day, week, or month or use all of them at the same time. The reality check tool will remind you of how much time you have spent gambling, and self-exclusion allows you to take a break from gambling for a set period of time.