Bingo Games casino review (UK)

At present, Bingo Games is offering a deal where players can benefit from 10 Free Spins on Diamond Strike with No Deposit Required. This type of deal is rare and in order to qualify for the free spins, players must only sign up for an account and register a valid debit card.

After spinning through the 10 free spins and after making a first time deposit of at least £10, players will get a spin of the Mega Wheel. The Mega Wheel offers Amazon vouchers and bonus spins on selected slot games. The maximum prize on the wheel is 500 spins on Fluffy Favourites.

As a further benefit to players, after the initial deposit, every subsequent deposit of at least £20 will entitle players to an additional spin of the Mega Wheel.

Like many of my fellow bingo players, I'm always on the lookout for a bargain bonus. Therefore I tend to get excited when it comes to free spins, or any free bonus that doesn't require me to deposit anything. So you can imagine how happy I was with BingoGames' no-deposit offer of Free Spins.

But things got messy when I got into BingoGames deposit bonus territory. The deposit bonus at BingoGames is confusing, limited to basic games and comes with heavy restrictions. Compared to welcome offers I received from other bingo operators, BingoGames' first deposit bonus left a lot to be desired for a few reasons.

The bonus is advertised as ‘Win Up to 500 Spins on Fluffy Favourites' (the same stuffed-animals slot, again). But after you make your first deposit of a £20 minimum, you get to spin a Mega Wheel with 9 choices of prizes as follows:

• Unlucky/Win Nothing
• Spin Again
• £10 Amazon Voucher
• 10, 20 and 50 spins on Irish Luck
• 20, 50 and 500 spins on Fluffy Favourites

This practically means that you only get a 1 in 9 chance to win the 500 spins as advertised (the same chance you have to land on the ‘Unlucky' spoke and win nothing). Other options include less spins on Fluffy Favourites or on Irish Luck – another Eyecon slot with the same stakes and mechanics as Fluffy Favourites. But this time around with Shamrocks, Rainbows and Leprechauns instead of cute stuffed animals.

The 65x wagering requirements are high. And even after you played through your bonus money 65 times, you are only permitted to withdraw up to £8 per 10 Free Spins. Also, your total redeemable bonus can only equal to lifetime deposits up to £250 and £500, for spins and deposit bonuses respectively.

Significant terms and conditions of bingo's offer

Mega Wheel terms:

• Free spins are only for specific games.
• £8 Max win per 10 spins.
• Max bonus conversion is the total lifetime deposits you have made or £250.
• 65x wagering requirement.

No deposit spins terms:

• New players only.
• No deposit required.
• Valid Debit Card verification required.
• £8 Max win per 10 spins.
• Max bonus conversion £50.
• 65x wagering requirement.

Please gamble responsibly.

Extra and no deposit spins at BingoGames

Right now, players can benefit from 10 Free Spins on Diamond Strike with No Deposit Required.

To qualify for this bonus, players must register a valid debit card. It is also important to note that terms and condition and withdrawal requirements do apply to this offer.

Bingo Games is much more than just bingo. They have a large collection of different kinds of casino games for you to play. Check out the massive slot section, classic table games and live casino.

Starting with the bingo section, you will find 90, 80 and 75-ball bingo games with different themes and prize variations. There is Snowball Bingo Blast, Bingo Millions, Country Road Bingo, Boombox Bingo, The Jackpot Room and the list goes on and on.

The casino games include Pragmatic Play hit slots like Great Rhino, Pixie Wing and one of my favorites which is Mustang Gold. So while playing bingo, I was mostly spinning the reels of Mustang Gold. It's a slot that includes the popular Pragmatic Play Drop & Wins feature.

Even if you aren't into bingo, you are spoiled for choice with over a thousand casino games. In addition to the great Pragmatic Play portfolio, I played on some of my all-time favourites from other providers such as Lara Croft, Thunderstruck II, Da Vinci Diamonds, Rainbow Riches, Gonzo's Quest and hundreds more.

BingoGames has a section of jackpot slots. However I couldn't find any famous progressive games with big jackpots. Instead, there are plenty of Eyecon slots with small jackpots.

Table game lovers won't find a huge variety on BingoGames, but casual casino and bingo players can enjoy a good selection of live roulette and live blackjack courtesy of Pragmatic Play. There are also quite a few single-player blackjack and roulette titles, and even baccarat and Solitaire.

The game interface at Bingo Games is something the casino could definitely improve on. The only option to leave a game or bingo room is to click on ‘All Games' that takes you back to the home page. As opposed to a simple ‘Back' option to the previous section. When exiting a bingo room I like to go back to the bingo lobby as opposed to starting a new search.

Desktop game information

• Games 1100
• Slots 1000
• Table games 35
• Jackpot games 40

Bingo Games is a social casino, where you can play with real people. This isn't limited to just bingo, as they offer a nice selection of classic table games with live dealers. Join in and try blackjack or perhaps roulette with an actual croupier.

Bingo Games live tables come from Pragmatic Play, a developer known for their wide variety of games. Pragmatic offers great slots, cool table games and easy to play live casino games. Get the real casino experience right in your own home.

Live game information

• Total number of live casino games 10

As nearly all the slots nowadays are coded in HTML5 technology, BingoGames provides a seamless experience on its mobile client as well.

I actually found the mobile version to work better in some cases. For example the game-search menus and other options are split to the top and bottom of the screen. This gives a better layout than the desktop client that looks cluttered.

Bingo games are also optimized for a mobile screen so the cards are clear and visible. Side games are cleverly hidden and you have to press a small key with the Pragmatic Play logo to make them appear at the bottom of the screen. Though the side games were tiny and a bit difficult to see on my smartphone screen.

But all in all I thought the mobile version of BingoGames was very good and I really enjoyed it on both my smartphone and tablet.

The BingoGames cashier is very intuitive and easy to use. The only thing that bothered me was the fact that I had to choose set amounts to deposit. This, as BingoGames doesn't let you enter manually a deposit amount. I deposited with my debit card a total of £40 over two instalments of £20 each and didn't have any issues. The payment was processed and funds appeared in my balance within seconds.

You can also use PayPal Quick Registration to create an account and deposit all in one go. This is a fast and easy method to get started.

The withdrawal process at BingoGames is pretty straightforward. Although again it takes some extra time due to the fact all communications are done via email support which is subject to longer response times. I submitted a withdrawal request and the money was credited to my account within the 72-hour stated withdrawal time.

Deposit methods (bingogames uk)

Withdrawal methods (bingogames uk)

bingogames Withdrawal times

• Mastercard 2-3 working days
• Visa 2-3 working days
• Wire transfer 2-3 working days
• Paysafecard 2-3 working days
• PayPal 2-3 working days
• Maestro 2-3 working days

The BingoGames FAQ section covers most support topics efficiently. If you still require help, the support staff can be contacted via email. The stated reply time for support emails is 2 business days which I found to be long, especially given there aren't any other ways to contact BingoGames such as live chat or phone support.

Once I sent a support email, I received an auto reply stating the support team is experiencing high volumes and there will be a delay in reply. I was also required to reply with my DOB and postcode as a condition to receive further support. I found that a bit odd, given I had already registered my account and submitted my verification documents before.

The replies I received were helpful, professional and within the 2-day timeframe. But I wouldn't call it 24/7 customer support.

• Email support: ✅
• Live support: ❌
  
• Phone support: ❌
  

Registration was very straight forward. I just had to follow a few quick steps on the popup screen and my account was live and ready to use within minutes. The BingoGames registration process is very friendly, intuitive and efficient compared to other online operators that take you to a sign up page and require you to go through a lengthy process.

Due to regulations, Bingo Games has to know their players. Most of the identifying process is done automatically, but occasionally they need to ask you for additional documents.

Account verification required a bit of guesswork. When you complete the registration, there is a popup message on the screen that lists the documents you need to email BingoGames in order to verify your account. But once closing the message I had to go and look up the instructions in the FAQ section.

It would have been helpful for BingoGames to send clear instructions for account verification in the sign-up email. However their welcome email and text message only included information about the bonus.

The only option for submitting your personal documents is by emailing them to BingoGames. I would rather have the option to upload my documents on an encrypted page in the account section, as offered by many other bingo sites. It is quicker and more secure.

Eventually I got my account verified, but given the 2-day email response time and no option to upload your documents on the site, it took a few days to verify. This, compared to competitors who verified my account within a few hours.

The documents needed for completing the account verification:

• Photo ID –This can be any form of ID providing it has your name and date of birth on e.g. – Passport, driving Licence or an ID Card.
• A recent utility bill (within the last 3 months) – something with your name and the same address as register on your gaming account.
• Proof of payment method (copy of card, mobile bill etc). If sending a photo of your card, this must be a picture of the FRONT ONLY. YOU MUST ALSO BLOCK/COVER UP THE MIDDLE 8 DIGITS OF YOUR LONG CARD NUMBER.

Bingo Games is licensed and regulated by the United Kingdom Gambling Commission. UKGC is one of the strictest gambling regulatory bodies in the world, which means that casinos who get and are able to keep their licence are trustworthy.

Bingo Games wants to make sure that their customers play responsibly. Gambling is not a way to solve money problems, but rather a form of entertainment.

They offer a range of tools including self exclusion, reality checks and deposit limits to help you control problematic gambling.

Please play responsibly.