CasinoLuck casino review (UK)

CasinoLuck starts you off right. Hop on in and claim a welcome package worth £100 + 100 spins when you sign up and make a minimum deposit:

• 1st deposit: 100% match up to £50 + 20 bonus spins on Book of Dead
• 2nd deposit: 50% deposit bonus up to £50 + 20 bonus spins on Book of Dead
• 2nd deposit: 60 bonus spins on Book of Dead

To claim this welcome package, follow the below steps:

1. Sign up for a CasinoLuck account
2. Verify your account by email
3. Make a minimum deposit of £10
4. Your welcome bonus will be credited to your account
5. Make another deposit to claim the reload bonus

You will need to deposit a minimum of £10 to claim the bonus and claim it within 72 hours of signing up.

Note that the bonus comes with a wagering requirement of 35x, meaning you will need to play through the bonus money and free spins winnings 35 times before making a withdrawal. But this is well within the market average.

I think this is a very impressive, multi-tiered, and lucrative bonus package for newcomers at Casino Luck.

Significant terms of the bonus 

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus is subject to a 35x wagering requirement.
• Games contribute differently towards playthroughs.
• Winnings received through the use of a extra/bonus spins shall not exceed £100.

Please gamble responsibly.

Extra and no deposit spins 

In addition to your £50 welcome deposit offer, you also receive 50 nifty spins on NetEnt classic slot game Starburst.

The spins are credited to your account and must be used within 1 day of being granted. Unused spins will be removed from your account.

All earnings generated from these spins are subject to a 35x wagering requirement.

VIP / Special promotions at Casinoluck

From the moment you sign up and start playing with real money, you start earning reward points, which can be exchanged for free bonus cash.

The VIP program is split over 7 levels, with each and every level delivering unique benefits.

Remember, the more points you earn, the higher you'll climb up the VIP ladder to unleashed bigger prizes.

Here are some of the perks you can get your hands on:

• Fast Withdrawals
• Birthday and Exclusive Bonuses
• Free Play Sunday
• Invites to VIP Live Tournaments
• Higher Deposit & Withdrawal Limits
• Personalised offers and monthly cash backs

Since Casino Luck debuted its first games online in 1999, it has been growing and perfecting its game portfolio for twenty-two years. That's over two decades of experience and understanding of what online casino punters love.

With over 1,000 casino games on offer, the user-friendly layout and search tool can help you quickly navigate through the numerous gaming options and find what you are looking for in a matter of seconds.

Games from over 20 developers are available at Casino Luck, including the biggest iGaming software developers like Microgaming, Evolution, NetEnt, and Play'n Go. There truly is a dizzying selection of games to choose from. It would be easy to get lost amongst the hundreds of games available, but navigating Casino Luck is easy.

You can find the most popular online slots ever made at Casino Luck. I decided to head to some blockbuster titles, starting with Gonzo's Quest. I have always loved the spectacle of this game and appreciate how NetEnt has kept it fresh after a decade. On Casino Luck, Gonzo's Quest played sharply, allowing me to revel in the stunning visuals.

The vast majority of the games on offer are online slots. You can find different variations of slot games, including 3-reel and 5-reel video slots.

If you want to play some of the world's best jackpot, you can try your hand at Mega Fortune, Jackpot Jester 50,000 and Stellar Jackpots with Silver Lion amongst many others.

If you love casino table and card games, Casino Luck is a good choice. If you are after an immersive casino experience, visit Casino Luck's extensive live dealer section. Or, if you are into online slots, discover Casino Luck's massive slot portfolio, including hundreds of titles and an impressive selection of progressive jackpot slots. There are even sections for scratch cards and virtual sports.

Desktop game information 

• Games: 1300
• Slots: 1150
• Table games: 30
• Jackpot games: 30

It's all fun and games when you are playing online slots or software-based table games, but if you want to kick up your online gambling experience up a notch, the live dealer section has that and much more.

Amongst some player favourites, there is Live Blackjack and Live Roulette. There are also plenty of variations to suit every bankroll and bet sizes.

All of the games are fronted by professional dealers and are live-streamed from studios around the world.

Live game information 

• Total number of live casino games: 135

Forget about those long boring commutes. You can now use your mobile device and try your luck at Casino Luck from anywhere, at any time. There is no Casino Luck native mobile app available, but you can access and play on iOS and Android through your mobile browser.

CasinoLuck provides players with a superb mobile experience. The mobile version of this casino loads faster than the desktop version and presents you with all gaming options. Since the website was built using the latest HTML5 technology, there are no mobile casino apps to download.

You only need to navigate directly to the site to access a world of opportunities including online slots, live dealer games, deposits and withdrawals and a range of promotions.

Mobile gambling is ultra-convenient, and Casino Luck makes it easy. With an HTML5 website designed to transition between large and small screens intuitively, Casino Luck works just as well on an iPhone as it does on a PC. When you play on Android or iOS, the responsive website reorganizes itself through optimization to fit the device. Games are laid out into cleaner categories for you to select your favourites with minimum fuss.

Importantly, you will not find the complete Casino Luck games catalogue on the mobile site. That is a bit disappointing but also something that is common for mobile casinos. Still, you can find hundreds of the big online slots and casino game variants on mobile. Yes, this includes access to live dealer games and progressive jackpot slots.

Casino Luck offers a good selection of payment methods that let you deposit and withdraw safely and efficiently. You can choose between debit cards, e-wallets, prepaid cards and bank transfers. Deposits and withdrawals take between a few hours to five business days, depending on the method used.

You can make deposits and request withdrawals, safe in the knowledge that your payments are processed safely and securely. Casino Luck uses the latest SSL encryption technology to ensure that your data is protected.

You can facilitate payments via one of the below methods:

• Debit Cards
• eWallets
• Prepaid Vouchers

I used my Visa debit card to make a deposit, and the process was easy and intuitive. I just had to click on the 'deposit' button on the top-right of the screen and follow the instructions. But I wasn't happy about the 2.5% deposit fee that Casino Luck applies to debit card deposits. This is uncommon with most UK casinos I've played at.

Heading to the cashier's 'cashout' section to make a withdrawal, I found a limited number of methods allowed for withdrawal, much less than those available for a deposit. It also said in the withdrawal policy that many visa debit cards are unavailable for withdrawal due to processing restrictions, so I might have to opt for a wire transfer instead of using my card. But luckily, I was able to withdraw with my visa card. I received money into my bank account in 4 days. Although still within the stated five working days, I still found the Casino Luck withdrawal process a bit longer than other UK casinos.

Deposit methods available

Withdrawal methods at Casinoluck

Casinoluck Withdrawal times 

• Visa: 6-8 working days
• Wire transfer: 6-8 working days
• Skrill: 0-3 working days
• NETELLER: 0-3 working days
• Trustly: 0-3 working days

CasinoLuck believes that customers are everything. This is why they have a team of professionals ready to answer your questions or queries with great care.

Casino Luck has a slick customer support operation. Before getting into the quality of its support network, your first port of call, should you have a problem on the site, is likely to be the FAQ page. There is an extensive FAQ section on Casino Luck covering every common online casino issue you can think of and a bunch you have never thought of.

If the FAQ cannot help, you can contact the Casino Luck team directly via live chat from 8 am to 1 am each day. There is also an email response contact form, while Casino Luck also has a live telephone number. As a bonus, Casino Luck's professional customer support team can answer queries in English, German, French, Polish, and Swedish.

Feel free to get in touch via one of the below methods:

• Live Chat
• Email
• Phone: 0203 318 9367

I contacted the team with a few questions by email and phone. It took a few hours to get back to me with email replies, but all were written in a very helpful and professional manner. Phone support was also good, but it took some time for agents to get the information I was asking for. So if it's a quick question, the phone is your best bet. But if you are looking for more elaborate answers, you should probably contact Casino Luck's support via email.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅

As a licensed operator, Casino Luck is required by law to verify the age and identity of their players.

As part of the regulation meant to protect players, a licensed casino operator will need to verify your account and identity through a KYC (Know Your Customer) process, which you will need to complete before making a withdrawal at Casino Luck.

To fulfil their regulatory and legal obligations, you are requested to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Documents can be sent via document uploader, email or post.

I headed to my account page and quickly found the 'document upload' option. It enabled me to upload my documents easily (you can either select files from your computer or drag and drop them into a window). My account was verified after 24 hours, which isn't the fastest, but it was still within acceptable times.

Although loading the documents and getting verified was easy, I would have wished to receive a welcome email explaining the process or at least some on-screen instructions about the process and types of documents that need to be loaded. You will need to dig in the FAQ section to find that info instead of having it right in front of you at the document upload screen.

It is Casino Luck's mission to provide customers with a fun online gambling experience, but it is also their duty to encourage and promote responsible gambling. Casino Luck wants their player's gambling experience to be a positive one.

They have created the below tools that promote responsible gambling to help you stay in control of your gambling and spending:

• Deposit Limits
• Time Out Period
• Reality Check
• Autoplay Limits
• Session Limits
• Self-Exclusion

There are plenty of organisations and charities that provide support to individuals vulnerable to problem gambling.

It is strongly recommend getting in touch with Gambling Therapy Helpline and Gamblers Anonymous.