Casumo Casino Review (UK)

All UK players can benefit from Casumo's lovely welcome bonus, worth 20 bonus spins and £25 in bonus money.

1. Sign up for an account at Casumo
2. Opt-in for the Bonus
3. Make a minimum deposit of £10 to claim a 100% bonus up to £25 and 20 extra spins

Only UK residents who are 18 years or older can claim this welcome deposit bonus.

There is a wager requirement of 30x the bonus and 30x any winnings from the bonus spins before a withdrawal can be made.

This is the biggest hurdle in this offer. 30x wagering sounds good, but looking at the terms reveals that it is for both the deposit and the bonus. It is significantly bigger than the industry standard, which makes it very difficult to get anything out of it. The 30x for the spins is all fine and good, actually even better than what most other casinos do.

The terms and conditions are clearly displayed below the bonus offer and written in a way that anyone can understand, which seems to be the theme running through the Casumo website.

Significant terms and conditions

• New customers, 18+.
• Opt-in required.
• 20 Bonus Spins on "Sahara Riches Cash Collect" at 10p per spin and 100% Deposit Bonus up to £25 on first deposit (payment method and play restrictions apply).
• Min. deposit £10.
• 30x wagering for Bonus Spins and Deposit Bonus (game weighting applies).
• Max. £5/spin or £0.50/line.
• 30 days expiry.

Please gamble responsibly.

VIP / Special promotions at casumo

Casumo loves rewarding players for their loyalty. Gain points for bets placed in the Live Casino and on slot machines to enjoy the following benefits.

• Bonus Spins: On the latest slot games
• Deposit bonus: Enjoy extra money on your next deposit
• Bonus Money: Additional cash in your account

Reel Races: Compete against other players in fast-paced and action-packed casino tournaments. Collect points as you climb up the leaderboard to claim top prizes.

As soon as you log into Casumo, it is as if the whole place opens up to display the games which are available to play, and I don't mind admitting that I felt like a kid let loose in a sweet shop.

With over 2,000 casino games on offer, there is something for everyone in Casumo's bountiful portfolio of games. Powered by some of the world's leading software providers, you can enjoy a range of classic titles, including the epic Mega Moolah, the adventurous Jurassic Park and the psychedelic Jimi Hendrix.

I clicked on the Slot Machines tab, set the filter display to go from A to Z, and as I scrolled down the page, it soon became evident that Casumo has partnered with top software providers such as Pragmatic Play, NetEnt, Microgaming and IGT amongst many more.

To make it easier for you to browse through the vast selection of games, they have created categories. These include Popular, New Games, Only at Casumo, Jackpots and Live Casino.

Slot games and progressive jackpots aren't the only types of games available at Casumo. For those players who prefer the challenge of table games, you can access games such as video poker, Caribbean Stud Poker, Blackjack and Roulette.

The casino is fast and the games load up in a jiffy. The gaming experience is good, top points for Casumo.

Desktop game information

• Games: 2950
• Slots: 2800
• Table games: 47
• Jackpot games: 70

To up the momentum, Casumo also has a dedicated live dealer section. To provide you with the most authentic casino experience, they have roped in big-name developers like Evolution Gaming to create a blend of classic and modern titles. Games on offer include such hits as Blackjack Live, Live Roulette, Baccarat, Dream Catcher and Monopoly Live.

Casumo has a great suit of live dealer games available also to Casumo mobile players. You can access all games 24/7.

Live game information

• Total number of live casino games: 105

Casumo has made sure that players have access to their website whenever and wherever they are. It is for this very reason that they have created a dedicated mobile casino app for both Android and iOS platforms.

I was pleased to see that a Casumo app is available in the App Store, so I downloaded the casino onto my iPhone.

The layout and colour scheme is exactly the same as the desktop version of Casumo, and it is all very well laid out.

The Casumo mobile app currently serves more than a thousand mobile games that can be accessed from your smartphone or tablet without compromising on quality or experience.

You can browse the game selection, make deposits, receive in-game notifications and get in touch with the customer support team, just as you would if you were playing on your desktop PC.

It should perhaps not come as a surprise when I say that the game loaded quickly and that there were no problems at all with this live dealer game, quick to play and, again, no buffering.

There's a decent selection of banking options available at Casumo, which includes Skrill, Neteller, Visa/Mastercard debit cards, PayPal and Paysafecard. All deposits are credited instantly to the Casumo balance.

Please be advised that withdrawals under £10 incur a £3 fee.

I made a deposit into my account using Apple Pay without any problems, the cashier section of the website is well laid out, and you can choose your deposit method from the drop-down menu.

When it came to making a withdrawal, it was just a matter of clicking on the Withdrawal tab and entering the amount that I wanted to withdraw.

It took Casumo just over 30 hours to process my withdrawal which is well within the advertised time frame of up to 72 hours, so all in all, I was more than happy with the speed and efficiency that my withdrawal was handled. Could it be faster, sure, but it was faster than they said it might take.

Casumo Depositing methods

Withdrawal methods at Casumo

Casumo Withdrawal times

• Visa: 1-5 working days
• Wire transfer: 1-3 working days
• Online bank transfer: 1-5 hours
• Skrill: 0-1 hours
• NETELLER: 0-1 hours

The Casumo Customer Support team is available to answer any questions or queries 24/7. They are there to help you.

You can either get in touch via email at [email protected] or via live chat.

Before you can get connected to live chat, you have to strike up a conversation with the Casumo bot, a process which I find to be a little tedious at the best of times.

After about 5 minutes of chit-chat with this bot, I finally got through to a real person, and I would have to say, the helpful and friendly response more than made up for having to deal with the bot.

My questions were answered straight away, and it was obvious that the live chat operator was fully versed in everything about the casino.

• Email support: ✅
• Live support: ✅
• Phone support: ❌

All players are required to prove their identity according to KYC (Know Your Customer) rules. You need to send in the following documents for your safety and security:

• Proof of Identity
• Proof of Address
• Proof of Payment Method

These rules are in place to prevent, for example, underage gambling and money laundering. Casumo follows the laws and regulations strictly and aims to create a secure gambling environment.

I have to admit that I made a bit of a cock up by opening a Casumo account because, as it turns out, I already have an account which was opened in 2016!

As a result, the new account which I had just opened, as well as my original account, were both suspended until I went through the verification process.

To start with, I had to send Casumo, as an attachment in live chat, a selfie of myself holding a passport next to my face.

After several failed attempts to fit my head and passport in the same photo, I solved the problem by getting someone else to take the picture for me.

I was then able to log into my account and then go through the verification process again by uploading a photo of my passport as well as a copy of a bank statement.

I received an email from Casumo 24 hours later to tell me that my account had been verified and I would be able to make deposits and withdrawals to and from my account.

It should be noted that it was down to the fact that I tried to open a second Casumo account that I had to send in a selfie, and the lengths that Casumo went to ensure that I wasn't trying to pull a fast one was actually quite reassuring.

Since Casumo has been legally allowed to operate in the UK, it means that it regularly undergoes audits and tests for safety and fairness.

It also uses the latest 128-bit SSL certificate to ensure that your personal and financial information cannot be compromised.

Casumo is available in the UK and many other countries. Please check availability and restrictions pertaining to bonuses, games and accessibility under the Help section.

In order to reduce the negative impact on players' gambling, they have created the following tools:

• Self-Assessment Test: A test to help you determine whether you or your loved one is at risk of developing a gambling addiction.
• Set Limits: With a few clicks, you can apply limits so that you can have better control over your spending.
• Time Out: During this time, you won't receive any emails or texts until your time out has come to an end.
• Self-Exclusion: A function to stop gambling for at least six months.

Additionally, their customer support team is trained and experienced in helping players spot the signs of gambling addiction. You might also want to get professional help from numerous organisations and tools which can curb down addictions.

These include GamCare, BeGambleAware, Gambling Therapy, Gam Talk, GamBlock and Gamblers Anonymous.

Casumo casino is owned by Casumo Services Limited. In other words, Casumo is the the company that owns and operates the casino that carries their name.

Casumo has been known to give out bonuses without a deposit from time to time. Currently, you can only get a regular bonus that requires a deposit.