Cracker Bingo casino review (UK)

It's time to go crackers! Enjoy a wager-free bonus when you sign up for an account and make a minimum deposit of £10 to claim the following:

• Claim 2,500 Bingo Tickets + 25 Bonus Spins when using promo code BINGO25

Signing up only takes two minutes. Follow the below simple steps:

1. Sign up for a Cracker Bingo account
2. Verify your account by email
3. Make a minimum deposit of £10 using the promo code BINGO25
4. Your welcome bonus will be credited to your account
5. Once £5 of your deposit has been played, the bonus spins are credited

You'll have seven days to play through your bonus spins, while the operator will determine the slot game they can be deployed on. Mine were made available on Fluffy Favourites, which is a high variance slot known for infrequent base game wins.

So, it should come as no surprise that my 25 bonus spins (which were fixed at a value of 0.25 per spin) delivered a modest return of just £1.62, which is unlikely to appeal to all but the most casual or risk-averse of players. Similarly, your potential winnings are capped at £2.50 with your bonus spins, which is relatively minimal in relation to the deposit size.

The good news is that the bonus is completely free from wagering requirements, which at least affords you greater control of your bankroll and negates the need to play through huge sums of cash before withdrawing your free spin winnings.

Of course, this is slightly offset by the fact that you're unlikely to reach the minimum withdrawal amount of £10 through bonus gameplay alone unless you can win big at the bingo!

The bingo portion of the bonus certainly offers the potential for higher rewards, as you'll receive 2,500 free tickets for the Street Party bingo room. The jackpot here often reaches £250, although this may be shared if there are multiple winners. You'll also earn four free tickets for the Big Bang game, although the prizes available here are considerably smaller.

All-in-all, this is a large bonus, albeit one that may appeal to players with modest bankrolls. The option of competing for jackpots of £250 with one or more free bingo tickets does at least offer some value for money, but the fact remains that there are much better bonus offers on the market at present.

Significant terms and conditions 

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus spins are valid for seven days.
• Bonus spins wins are capped at £2.50.

Please gamble responsibly.

Extra and no deposit spins at cracker bingo

If the 2,500 Bingo Tickets weren't enough, you are also entitled to 25 bonus spins on a game of casino's choice. All bonus spins are valid for seven days.

Bonus Bingo Ticket and Bonus Spins winnings are credited to your real money balance. Bonus spins winnings are capped at £2.50.

VIP / Special promotions available

Get ready to feast your eyes on Cracker Bingo's VIP programme. You can accrue comp points which you can use to move between 12 exciting levels of VIP rewards.

There are also daily free spins available to all members. The amount keeps on increasing every time you climb up to a new level.

Additionally, you can also unlock cashback and exclusive VIP gifts. Most importantly, all cashback and free spins are wager-free.

When you log into the Cracker Bingo website, you'll be taken to the lobby and the available bingo games.

The site has a very compact and simple layout, and you can access the available range of slots by clicking through the relevant icon on the vertical menu running down the left-hand side of the screen. There are a good number of regular daily bingo rooms with various prizes and one specific room with a £10,000 jackpot price attached to it.

You can access most bingo games in under five seconds on average, while there are usually 10 games (including 75 and 90-ball iterations and titles with guaranteed jackpots) available to players at any given time.

If you prefer online slot games, there are more than 500 games on offer, including progressive jackpots. Amongst some of the players' most loved games, there is Gonzo's Quest, Starburst, Creature from the Black Lagoon, Pharaoh Sun and many more.

On the downside, there's a fundamental lack of table games and a live casino, which creates a restricted library that's heavily dominated by slots. This creates gameplay that can be a little one-dimensional at times, particularly if you're not a huge fan of bingo iterations.

Desktop game information 

• Games 650
• Slots 511
• Table games  0
• Jackpot games 27

There are currently no live dealer games on offer.

Live game information

• Total number of live casino games -

There are currently native Cracker Bingo apps available on iOS or Android, and this maybe isn't a surprise given that the site was only launched in 2018.

There is a functional mobile site, however, which borrows heavily from the design of the desktop version and allows you to switch quickly between bingo games and slots through a simple horizontal menu.

Aside from the simplistic and familiar design of the mobile site, this can also be accessed in either portrait or landscape mode. Slot games take between five and 10 seconds to load through the mobile website, while the navigation between specific games and lobby is smooth and seamless at all times.

Overall, I prefer to wager using my smartphone at Cracker Bingo, and it appears as though the site has been optimised for iOS devices.

There is only a small range of payment methods available at Cracker Bingo, but these at least include safe and convenient options such as Visa debit and PayPal.

However, I tried to use PayPal to make my first deposit of £10, but several of my attempts failed before I switched to Visa Debit. I did make a call to the customer service team to discuss this, but they were unable to provide any insight into why this may be the case.

When I did credit my account with Visa debit, this transaction was completed immediately and I was able to wager with the funds straight away.

I've only been able to process one withdrawal (of £10) so far, with anti-money laundering regulations requiring me to transfer funds using my registered debit card. This took five working days to complete (and seven overall), as the site appears to process transactions at a considerably slower rate during the weekend.

While this time-frame is typical for smaller brands that have limited resources when processing payments internally, it's likely to frustrate anyone who plays regularly at larger casinos with 24-hour turnaround times.

You may also be slightly disappointed by the absence of convenient e-wallets like Skrill and Neteller, especially if you also have issues when paying through PayPal.

Deposit methods (Cracker bingo)

Withdrawal methods (Cracker bingo)

Cracker bingo Withdrawal times 

• Mastercard 3-5 working days
• Visa 4-7 working days
• PayPal 4-5 working days
• Maestro 3-5 working days

When it comes to customer support, it's fair to say that there's significant room for improvement at Cracker Bingo.

While the site boasts a floating ‘Help Chat' icon on the right-hand side of each landing page, for example, this actually takes you to what looks like an online submission form rather than a live chat feature. I tested this by raising an issue about processing a withdrawal (as I was unable to initially find this option in my account), and having clicked through the help chat icon was taken to a separate screen where I had to input my email address and query.

However, despite submitting the first request at 10:30 on Monday morning, the screen continued to time out whilst trying to connect me to an agent. After several further failed attempts, I was finally placed third in a queue to speak with an agent at 15:45.

I waited for another five minutes before speaking to the representative, who was at least able to answer my query quickly and in a courteous manner.

The site also operates a support number (0808 238 9814), which is free to call from the perspective of all UK customers. This is also accessible between the hours of 10 AM and 2 AM, and it definitely offers a superior level of support to the chat feature.

I was able to reach an agent through this channel for the first time of asking, after waiting on the line for less than a minute. Once again, the agent in question was polite and efficient and talked me through the process of withdrawing money from my account.

Other than this, Cracker Bingo is home to a simple FAQ resource, which can be accessed through the vertical menu on the left-hand side of the lobby. This includes detailed answers to a host of generic queries, including those relating to withdrawals, technical support and responsible gambling.

Both the telephone number and the site's FAQs are viable support methods at Cracker Bingo, but the lack of a consistently or widely available live chat feature is highly frustrating when trying to resolve queries in real-time.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅

Cracker Bingo is required by law to verify the age and identity of their players.

To verify your account, you need to send in the following documentation:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

My account was automatically verified by the brand, enabling me to credit my account, wager and complete my first withdrawal without having to provide any supporting documentation.

If there is an issue with the information that you provide, Cracker Bingo should send you a message prompting you to share the necessary documentation.

However, if you want to definitively avoid experiencing unnecessary withdrawal delays and adopt a more proactive approach, you can upload your ID documents through the ‘My Documents' tab in your account section on the left-hand side of the lobby.

Just be sure to send a clear photocopy of your passport or driving license, a recent utility bill with proof of your address and (just to be sure) copies of your primary payment method.

To stay in control of your gambling, Cracker Bingo has created responsible gambling tools and options. These tools have been created to help players stay in control of their gambling and spending.

You can avail yourself of the below options and tools which promote responsible gambling:

• Deposit Limits
• Take A Break
• Reality Check
• Self-Exclusion

If you require professional support and assistance, we recommend getting in touch with organisations such as GamStop and Gamblers Anonymous.