Duelz Casino Review (UK)

New players are greeted with a nice welcome bonus. You get up to £100 of match bonus and 100 bonus spins.

You get your bonus when you make your first deposit on Duelz.

• 100% deposit bonus up to £100 and 100 bonus spins

Bonus Spins are given to you in batches of 20 spins and are for Book of Dead. You get the first batch when you deposit and the rest in the next four days.

Whilst depositing is straightforward, claiming your bonus isn't as much. First up, I went to my bonus section and read through the bonus details, I then went to deposit and only after I finalised my deposit did the system tell me that I deposited without using a bonus.

I contacted customer care and the rep had no idea what to do. After wasting 30 mins on live chat he said he would forward my request to another department who would get in touch via email. I never received an email and with a heavy heart I gave up on the welcome bonus. The last thing I wanted was to spend yet another 30 minutes on their live chat.

The 30x wagering requirement for both bonus money and the deposit it came from is way above the industry standards, and basically undoable. This is the reason why I didn't end up liking the offer.

Duelz also offers a 10% cashback on losses every Friday. This comes with no strings attached and is quite attractive as an offer.

They also have an internal league system - aptly called Duels - that is a 1v1 duel against an opponent using a single payline slot mechanic. You bet your own money and you get to win if you manage to make any combinations. Depending on how you do, you are then placed on a leaderboard that pays out daily, weekly and monthly.

Significant terms and conditions (duelz welcome offer)

• 18+ new players only.
• Minimum deposit: £20.
• Max bet with an active bonus: £2.
• Wagering requirement: 30x deposit + bonus.
• Max redeemable from welcome bonus: £500.
• Max Bonus Spins winnings: £100.
• Bonus Spins wagering requirement: 45x.
• Bonus Spins expire after 3 days.
• Some games may not be played with a bonus.

Please gamble responsibly.

VIP / Special promotions - fridays are for cashbacks

Duelz likes to keep their players happy. One way they accomplish this is by providing all players with a continuous cashback offer. You get 10% back every friday.

Duelz has a massive selection of different casino games. On Duelz, you get to play slots, table games and live casino games.

You get to enjoy games from the most popular developers in the world. Play'n GO, NetEnt, Pragmatic Play, Big Time Gaming and Microgaming just to name a few. Their live games are courtesy of Evolution.

Slot-wise there is a nice selection of games to choose from here. There is an interesting choice of categories side by side the usual ‘new', ‘top picks', ‘megaways', etc. The problem is that I wasn't able to access these on desktop as I couldn't scroll sideways.

A search bar is also available and it will bring up any slots matching the word you are using. However, you cannot search via provider which is a real shame. There is a vast choice of slots and sometimes I just want to browse through the provider's offerings.

Players on Duelz love new games. Many slots in the popular games list are new releases, but there are some classics in there as well. Games like Starburst and Book of Dead get played a lot. You can also find some of the greatest jackpot games on Duelz, like Mega Moolah, Mega Fortune and Sisters of Oz WowPot. Our table games section has all the traditional games available, like roulette, blackjack and baccarat.

The game selection is divided into multiple categories. Those will help you browse through our games and find what you are looking for. Maybe you'd like to play a game set in ancient Egypt, or maybe want a game that has sticky wilds, or how about a Megaways game? All of these are categories you can use to find the right game.

Desktop game information

• Games: 1100
• Slots: 1020
• Table games: 30
• Jackpot games: 33

Duelz has a wide selection of live games from the industry leading developer Evolution. Sit down at a table to play different roulettes, blackjacks or baccarats. They also have something completely different in the form of Crazy Time, a wheel of fortune live game.

Live casino games are broadcasted directly from Evolution's own game studio. Sit at the same table with players from around the world and feel the brick-and-mortar experience in your own home.

Live game information

• Total number of live casino games: 43

Duelz is a mobile casino at heart and was built mobile first. This means that absolutely everything is designed to work on all mobile devices.

The site is very responsive and can adapt to any phone or tablet, no matter what the screen size or who made it. You don't even need to download any apps to play. The games run right in your browser for easy access.

Duelz goes with you right there in your pocket. As long as you can connect to the Internet, you can play at Duelz.

The casino behaved a lot better when I accessed it through the Chrome app of an iOS device. It was slightly faster than desktop and to my surprise, I found you could also turn the sound off.

Games loaded quicker as well although, when I was playing Infectious xWays my phone went really hot. So whilst the game (which is very graphics-intensive) didn't get stuck as it did on desktop, it did make my phone's processor burn up. Even when I played less intensive games my phone was getting quite warm, and this also means it can be a drain on a player's battery too.

Duelz has a wide array of deposit and withdrawal methods available for our players. Some methods are available only for players in certain countries. Pick your favourite and enjoy gaming.

The minimum deposit is £20 and the minimum withdrawal is also £20.

I deposited £40 using a debit card. The process was simple although I don't like that there is no mention of the bonus anywhere. I thought this would automatically be assigned but it wasn't and I'm still none the wiser about how to go about receiving the welcome bonus. I am sure I clicked on ‘claim' but I think I refreshed and this might have messed up the process.

Apart from this, there is a £1 fee when depositing. This was a complete surprise and was only mentioned after the deposit was complete.

Weirdly enough there were no withdrawal charges. But I did have a little shock when I completed my withdrawal. I inserted the amount and chose the method and clicked withdraw only for the system to take me back to the lobby with my balance at £0. Thankfully, the withdrawal information can be found when clicking the avatar and going to ‘pending withdrawals.' To my surprise, the money was in my account the next day, around 12 hours later.

Deposit methods (duelz uk players)

Withdrawal methods (duelz uk players)

duelz casino Withdrawal times

• Mastercard: 2-4 working days
• Visa: 2-4 working days
• Skrill: 0-1 working days
• Trustly: 0-1 working days
• Euteller: 0-1 working days

Duelz has an customer support team that are ready to help you if you ever have any questions. Feel free to contact the customer support via live chat or email to get fast help and answers.

I got in touch with support to try and get my welcome bonus.

As soon as I started the chat the agent asked for my phone number, date of birth and email address even though I was logged in. This already started ringing alarm bells as it shows that they do not have in-house support. The support rep was courteous but they were so slow, especially considering this is a straightforward bonus question. After 30 minutes of waiting the agent couldn't help and told me they will inform the relevant department.

Live chat is available but that's about it. I couldn't find any more information about the times this is live. I couldn't even find any general FAQs for self-help or even an email where you can send your queries to.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Duelz follows the legal requirements to the letter and thus, they need to know about you. The caisno is required to identify all of their players, and make sure that they are of legal age to gamble.

Some information they are able to verify automatically, but for what they can't, they will ask you to provide documentation as proof. If asked, you are required to provide:

• Proof of identity - ID, passport or other official idenfication method
• Proof of address - utility bill or other such document
• Proof of deposit - Picture of credit card, screenshot of online bank, etc.

Duelz takes responsible gambling very seriously and do all they can to help you.

They give all the tools needed for players to control their own gambling. They want to be a part of the solution and help those who need it. Here are the tools you can use:

• Loss limit
• Deposit limit
• Wagering limit
• Session limit
• Close account
• Timer
• Reality Check
• Self assessment
• Time-Outs
• Self-Exclusion
• Gamstop Multi-Operator Self-exclusion

Duelz also provides a quick access to external services that provide help for problem gamblers. Gamble Aware, GamCare and Gamblers Anonymous are there for you even if you just need a little help or want to talk to someone about your gambling.