Grand Ivy casino review (UK)

Grand Ivy Casino welcomes you with a generous new player welcome bonus. There's a huge bonus waiting for you at the Grand Ivy Casino, and let's not forget all the other great deals after this one.

• 1st deposit: 100% up to £300 + 25 bonus spins

Grand Ivy has gone in with a heavyweight welcome offer that's more tailored to suit higher bankrolls.

The bonus may look classy, but comes with some unruly terms. First issue is the deposit bonus wagering, which is 35x the bonus plus the deposit, which is a big ask. This basically means the wagering is double of what the standard is.

The next problem comes when you look at the bonus spins. Their 35x wagering is normal, but to compensate, they have a £100 withdrawal cap.

One extra nuisance about the bonus is the fine print, by which I literally mean the small font used in the terms. It is miniscule and requires zooming even if you have normal eyesight.

I'm not that happy with the offer. Fortunately you can forfeit it if you just want to withdraw what you have won with real money.

Significant terms and conditions

• 18+. New players only.
• One bonus offer per player.
• Minimum deposit £20.
• Max bonus bet is £5.
• Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days.
• Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash.
• Any winnings from bonus spins are capped at £100 per set of spins.
• Only bonus funds contribute towards any wagering requirements.

Please gamble responsibly.

Extra and no deposit spins at Grand Ivy

At Grand Ivy Casino, they hand their new players a gorgeous stack of bonus spins on their first match bonus.

• 1st Deposit: 25 spins on Starburst

At Grand Ivy Casino, there is definitely a heavy emphasis on providing the very best slot games for players. There are hundreds to choose from and from a range of different gaming providers.

This online casino really impressed me when it came to their collection of games. Not only do they host a heap of slots but the live dealer games are packed out too.

I was impressed with the host of slot providers, including NetEnt, Microgaming, Red Tiger, Play'n GO and Barcrest. The huge array of games is well-organised, making it easy for me to locate my game of preference. The menu breaks down the game by ‘Popular', Live Dealer, ‘Table Games', ‘New Games' and ‘Provider'.

As a slot enthusiast, I was happy to see that you could search slots by game provider. I was disappointed that there is no search function or a separate category for progressive jackpot games. I manually searched for Mega Moolah, which I did find in its Goddess version.

The gameplay on Grand Ivy was very smooth with no lag. I personally think this is where the darker, more sophisticated themes win, the slots just seem much more enthralling with a darker background.

It is not just slots on offer, however, at Grand Ivy Casino as players can also enjoy a wide range of amazing roulette, blackjack, poker and table games.

This site also offers a wide variety of live table games that give you the experience of playing at a real casino table but from the comfort of your own home.

All in all, I loved the catalogue of games. Though, sometimes the massive amount was a bit slow to load up, but that is a small nitpick compared to what is on offer.

Desktop game information

• Games: 1750
• Slots: 1650
• Table games: 60
• Jackpot games: 30

There's a number of amazing Live Casino games for you to choose from at Grand Ivy Casino. Players can choose from exciting games such as Live Caribbean Stud Poker, Common Draw Blackjack, Automatic Roulette, Baccarat Live and Ultimate Texas Hold Em.

The games have that certain high quality, as they come from Evolution Gaming. Evolution is considered to be the best live casino supplier in the world.

Live game information

• Total number of live casino games: 40

Love playing your favourite slot and casino games on the go? Visit Grand Ivy Casino today from your mobile device via your mobile browser to get started.

I was expecting a very cluttered and packed out mobile site since the desktop site seemed so busy. But, I was pleased to see how optimised and responsive the mobile site was.

The mobile site is not a shrunken down version of the desktop site. In fact, it is a very impressive standalone version of the site. The homepage is simplified with the game genres dominating the page. It's effortless to navigate around and it provides easy access to the menu and pages.

The games load up quickly on mobile, sometimes even faster than on desktop. I wouldn't be surprised if people preferred Grand Ivy's mobile casino over their desktop site.

Grand Ivy supports the major casino banking methods, including debit cards, online wallets and bank transfers.

Making a deposit was a breeze. There are a handful of payment options to pick from. I made a deposit of £40 using my Visa debit card. When you type in the deposit amount the page searches for any bonuses you're qualified for. I like this touch, it would certainly please bonus lovers. There is also a button to add a bonus or continue without one.

I found the withdrawal page within the ‘My Account' section. Making the withdrawal request was easy. All withdrawals have to be sent back to the payment method used for deposit, this is due to anti-money laundering rules.

It took a whole two days before I received confirmation that my withdrawal had been processed. It then took a further four days for it to reach my bank account. I mean, I didn't pick the fastest transfer method, but this was quite a wait.

Deposit methods for grand ivy casino

Withdrawal methods at grand ivy

Grand Ivy Casino Withdrawal times

• Mastercard: 0-1 working days
• Visa: 0-1 working days
• Wire transfer: 0-1 working days
• Skrill: 0-1 working days
• NETELLER: 0-1 working days
• Maestro: 0-1 working days

Grand Ivy has a dedicated customer support team who are always on hand to help you with any problems that you may be having on site. You can contact them by email via [email protected] or you can speak with the team instantly through Live Chat.

The contact page sits on the main menu so it was easy to access. I was impressed to see that support is offered 24-hours a day, seven days a week.

There is a big call to action to open the chat feature. I jumped on the chat and was second in the queue to speak to an agent. It was less than a minute to wait before the agent was able to resolve my query. There is also a big CTA for sending an email to the support team. I didn't like this less than brilliant approach as it opened up my mail application, which I do not use to send emails. It would make more sense to have the email address listed.

Despite having flawless live chat support, Granny Ivy doesn't seem to offer a FAQs page. Either it doesn't exist or it's impossible to find. Either way, it's the first time I've been unable to locate an FAQs page.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

As Grand Ivy Casino is licensed and regulated by UKGC, they need to follow the rules set by them. This includes knowing who their customers are to prevent money laundering and underage gambling.

Before you can play in Grand Ivy Casino, you need to complete the KYC (Know Your Customer) check. The casino will be asking you to submit the following documents:

• Proof of ID (passport, ID card, driver's licence
• Proof of address (official letter addressed to you, featuring your address. E.g. utility bill, bank statement, insurance papers
• Proof of payment method (varies between banking methods

The process is fairly simple, and should post no problems to anyone. Once your account is verified, you can play and withdraw without any delays.

The Grand Ivy Casino's responsible gambling page is all about player protection. You can take a self-assessment test to get a realistic idea of your gambling. The casino also provides links to gambling prevention and treatment organisations and gambling content blocking software.

Here are the safe gambling tools available at Grand Ivy Casino:

• Deposit limits
• Game time reminders
• Take a break
• Account closure
• Time out
• Self exclusion