Jackie Jackpot Casino review (UK)

Significant terms and conditions of the offer

• New UK players only, 18+.
• Bonus spins have no wagering requirements.
• A minimum deposit of £10 applies.
• Offer is only valid for 24 hours.

Please gamble responsibly.

jackie jackpot VIP program / Special promotions

From the moment you start playing with real money, you join the Jackie Jackpot Exclusive VIP Club. There are, in total, 7 tiers to the program.

When you sign up, you start off as New, before climbing your way to Bronze.

As you move between tiers, you can expect fast withdrawals, higher deposit limits, birthday and anniversary bonuses, personalized offers and much more.

Jackie Jackpot has done its very best to bring together the best online slots to be played at the casino. You can also find the best software providers here, including the likes of NetEnt, NextGen, Microgaming and Play'n GO.

Jackie Jackpot is home to one of the fastest-growing games' libraries on the market, as it continues to add new and exciting titles across a wide range of verticals.

You can access these games easily through your desktop device too, with the casino verticals listed conveniently in the top left-hand corner of the homepage.

When you click through these pages, you'll also see further search criteria listed just above the fold on a horizontal menu, while there's a handy search box on the right-hand side of the screen that allows you to browse specific titles and developers.

Jackie Jackpot hasn't forgotten about table game fans either. You can enjoy a myriad of Blackjack and Roulette variants to suit every type of bankroll.

Remember, you can try all of these games for free before playing with real money. This gives you plenty of time to learn the ropes to the game and to discover the many features on offer.

In terms of load times, slots such as Book of Dead and the aforementioned Starburst take between 10 and 15 seconds to open on average, which is fairly typical for desktop gaming.

However, I did have to adjust the zoom setting on my browser when playing Starburst, from 100% to 75%. This enabled me to see the reel grid and the controls in full and made for a far more immersive and enjoyable gambling experience.

The only slight drawback is the relative lack of jackpot games and slots, with just a handful currently available to players online. While this number includes hits such as Imperian Riches and Leprechaun Goes to Hell, it lacks the depth and diversity of other verticals on the site.

Desktop game information

• Games 1600
• Slots 1500
• Table games 30
• Jackpot games 35

Jackie Jackpot was created with a mobile-first approach without requiring any mobile casino app downloads.

Jackie Jackpot has tested their website rigorously, and it adapts to smaller screens, including mobile devices and smartphones.

You can access hundreds of mobile casino games at the click of a button. You won't have to compromise on quality and experience, as you still have access to numerous features, including signing up, making deposits and withdrawals and much more.

When you log into the mobile site, you'll also see a design and layout that's very similar to the desktop version.

This made it easy to transition between different devices and find my favourite games, while most slots took between 10 and 15 seconds to open on average.

However, navigating the mobile site was occasionally a little cumbersome, even though you can access games (and the homepage itself) in portrait or landscape mode. This is because it sometimes took several attempts on iOS to start loading games, while you can't use the browser's back button to move between your chosen title and the homepage.

Jackie Jackpot doesn't currently offer any live casino games.

Live game information

• Total number of live casino games -

Jackie Jackpot only works with leading payment providers, for your safety and security. You can make deposits using one of the below methods:

• Debit Cards
• EWallets
• Prepaid Vouchers

The range of available deposit options at Jackie Jackpot varies from region to another, which in my case meant that methods such as Neteller and Trustly weren't available.

However, I still had access to five viable payment methods, including my preferred options of Visa debit card and PayPal. Additionally, I was able to deposit using Skrill and Skrill 1-tap, along with the convenient and prepaid Paysafecard option.

Of course, there's a major issue here in terms of the 2.5% fee charged to complete a deposit by Visa debit card, which is one of the most popular transaction methods around.

When it comes to withdrawals, your options are restricted by existing anti-money laundering laws, which dictate that you can only remove funds from your account through a method that has been previously used to process a deposit.

In my case, I made my first withdrawal of £20 to my Visa debit card, receiving an automated email to my account to confirm this almost immediately.

In total, the request took a little over 24 hours to process internally, while it was around 36 hours in total before the funds landed in my bank account. This is a relatively average time-frame, while I like the fact that you can check on the status of your withdrawal through the transactions tab on your account page.

You can also withdraw as little as £10 at a time with Jackie Jackpot, so you can be rest assured that your funds remain relatively accessible at all times.

Deposit methods (Jackie jackpot uk)

Withdrawal methods (jackie jackpot uk)

jackie jackpot Withdrawal times

• Mastercard 3-7 working days
• Visa 3-7 working days
• Wire transfer 3-7 working days
• Online bank transfer 3-7 hours
• Trustly 1-3 working days
• PayPal 1-3 working days

Jackie Jackpot believes in C.A.R.E. – Customers Are Really Everything. Jackie Jackpot has a dedicated customer support team readily available to answer any questions or queries. You can get in touch via one of the following methods:

• Live Chat
• Email

Jackie Jackpot offers customer support through a couple of key channels, with the team currently available between the hours of 07:00 and 23:00 GMT.

The best and most convenient support channel is the live chat feature, which can be accessed either through the ‘headphones' icon in the top right-hand corner of the homepage or the ‘Contact Us' tab towards the bottom of the screen.

Once you've clicked through this, you can initiate a conversation by selecting the customer support option, at which point the site will advise you of an estimated wait time.

In my case, I wanted to raise the aforementioned query about my wagering requirements and was advised that an agent would respond in under four minutes. In fact, someone replied in less than a minute, while they were very polite and were ultimately able to resolve the query in a little under 15 minutes overall.

When you initially click through the headphones icon, you'll also see a small snippet from the site's FAQ section. This allows you to browse generic categories such as bonuses, deposits and privacy, and selecting one of these will prompt you to type in your query and browse the most relevant answers.

The full FAQ section can be accessed underneath the ‘Getting Started' header at the bottom of the homepage, and overall I was impressed with the range of topics covered and the depth of information provided by Jackie Jackpot.

If you need to contact the team out of hours and the FAQ can't resolve your issue, you can also head to the contact us page and click the ‘email us' option.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

In compliance with their license obligations, Jackie Jackpot must verify the age and identity of their players.

Whenever Jackie Jackpot is unable to verify information automatically, you'll be asked to send in the following:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

The registration process at Jackie Jackpot is impressively quick and efficient, as your personal information (such as your email, address and date of birth) can be entered seamlessly across just two screens.

So long as you enter your information accurately and are registered on the electoral roll at the address you provided, the site should be able to verify your identity automatically. In this instance, you'll receive a confirmation to your listed email address, while this will also prompt you to claim your welcome bonus and get started!

This happened in my case, but if there are issues verifying your identity, you'll be asked to upload proof of ID to your account before you can make your first deposit.

Fortunately, this process is simple enough, as you simply need to click through your account page while logged in before selecting the ‘Document Upload' option.

Here, you can add new documents and upload them directly to your account for review, and in most cases, you'll need to provide a photograph of your passport or driver's license, proof of address (dated within the last three months) and an image of your preferred deposit method.

What's more, you can upload these documents to your account at any time, providing you peace of mind and avoiding any potential (if unlikely) delays when making withdrawals in the future.

Jackie Jackpot takes responsible gambling very seriously and they are committed in providing a responsible gaming service for all players.

Gambling should be a positive experience. If it stops being fun and you feel like you have a gambling problem, you can avail yourself of the below options and tools:

• Deposit Limits
• Time Out Period
• Self-Exclusion
• Reality Check

It's also recommended to get in touch with organisations that offer proper support and assistance to persons with problem gambling.

Organisations such as Gamblers Anonymous and Gambling Therapy Helpline are able to provide you with positive support.