Jackpot.com casino review (UK)

Jackpot.com has provided an exclusive welcome bonus to Bojoko users. You can get 50 no wager bonus spins to the casino by registering at the casino using the green "Play on Jackpot.com" buttons on this page.

• 50 no wager bonus spins on Bigger Bass Bonanza

The exclusive bonus is one of the most sought-after bonus types, with no wagering conditions attached to the spins. This means that you will be able to withdraw the bonus spin winnings immediately without any further conditions.

You can get the bonus spins after making your first deposit of £15 or more and wagering the sum once at the casino. After this, you can claim the no wager bonus spins for seven days and play them on Bigger Bass Bonanza, one of Pragmatic Play's most popular titles.

The only drawback to the offer is that the maximum amount you can win with the spins is limited to £100, which is still quite generous for no wager bonus spins.

Overall, the exclusive welcome offer is one of the best available in terms of terms and conditions, and it is well worth it.

Significant terms of the Jackpot.com welcome offer

• New players only, 18+.
• Minimum deposit: £15.
• £15 must be wagered in 48 hours to receive the spins.
• Bonus spins are available for 7 days in Bigger Bass Bonanza.
• Maximum withdrawable winnings: £100.

Please gamble responsibly. 

Jackpot.com's main focus is on massive lotteries and progressive jackpots. The site offers the world's largest lotteries as well as a plethora of progressive jackpot games to choose from. 

Aside from these genres, Jackpot.com casino's slot, table game, and instant game categories are brimming with pure quality. The casino section includes more traditional slot machines, such as Playtech's Age of Gods series, while the dedicated slots section includes everything from Megaways games to classics like Starburst and Flower Fortunes. While they have a number of excellent providers, they lack some of the biggest names. If you're looking for names like Hacksaw Gaming or Nolimit City, this may not be the casino for you.

I had mixed feelings about the categorisation at Jackpot.com. There are categories for each type of game, but there are none for themes or game mechanics. You also don't have the option to filter games, but the search function allows you to see the entire selection of each developer. I believe the casino should have done better by including at least some subcategories for a smoother experience. 

On a positive note, I appreciated Jackpot.com's attention to detail. Each game displays the provider behind it when you hover over the game icon, and you can see additional details about them with labels. Games participating in tournaments, for example, or the most recent releases, are labelled with their own symbols to help you spot them while browsing the selection.

Desktop game information

• Games: 1200
• Slots: 1100
• Table games: 20
• Jackpot games: 80

When it comes to live casino, Jackpot.com relies solely on Playtech Live. While the game developer provides everything you could want from a solid live casino experience, I felt the selection lacked a bit of variety.

For instance, traditional games like roulette, blackjack, and baccarat have tables covering all bet sizes and game variants, but you can't say the same for game shows. There are some thrilling games available, such as Deal or No Deal and Buffalo Blitz Live, but not being able to play Crazy Time or Mega Wheel is always a letdown.

The live casino lobby itself was well organised; each game type has its own category, making it easy to browse the tables and make your pick. I was pleased with the smooth, glitch-free, and quick loading of all Playtech games in terms of performance.

Simply put, Jackpot.com has a great live casino environment but could do with some additional game providers.

Live game information

• Total number of live casino games: 60

The site was already straightforward and easy to use on desktop, but Jackpot.com's mobile experience took things even further. The site retains the same elements and feel on mobile, but thanks to clever navigational changes, I preferred the mobile view over the desktop one.

Instead of each category being listed in plain text at the top of the page, you can navigate the site by tapping one of the icons that appear above the main banner. To see the entire menu, tap the top left corner of the page. 

The casino was quick to respond, and each tab loaded in seconds regardless of which device or browser you used. To add to that, you don't need any apps as the site utilises HTML5 technology.

Finally, rather than having the games in rows of five, you can now browse them in rows of two, which are easier on the eyes on mobile. Jackpot.com gets top marks for its mobile version.

Jackpot.com goes above and beyond when it comes to the deposit methods they offer for UK players. Deposits begin at £10 and can be made using traditional payment cards, open banking methods, prepaid cards, the leading e-wallets, and even pay by phone methods such as Boku.

The £10 deposit minimum is in line with the industry standard, which was great to see. Just keep in mind that the exclusive welcome offer requires a minimum deposit of £15 to be activated. 

The operator has also handled the withdrawal side well, with a minimum of £5 accepted for cashouts. You can use the same variety of methods to withdraw, with the exception of those that only work for deposits. There are no fees for withdrawals from Jackpot.com.

The casino estimates that withdrawal processing takes up to 72 hours, but fortunately, this seems to be a safe estimate as most withdrawals are processed within hours.

Deposit methods at Jackpot.com

Withdrawal methods at Jackpot.com 

Jackpot.com withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Skrill: 1-3 working days
• Neteller: 1-3 working days
• Trustly: 1-3 working days
• Neosurf: 1-3 working days
• Sofort: 1-3 working days
• PayPal: 1-3 working days
• Bank transfer: 1-3 working days

Jackpot.com shines when it comes to its customer service, which is available through all channels possible. You can contact the team via live chat, email, phone, and Facebook Messenger, so you can use whichever method you prefer. 

When it comes to the available hours, the team can be contacted between 10:00 GMT and 22:00 GMT. For emails, the team aims to respond within 24 hours which is also fairly quick.

My personal experience with Jackpot.com support was fantastic. I had a question about the casino's withdrawal process and contacted the support team via live chat. Within minutes, I received assistance from an agent who both resolved the issue and gave me clear instructions on how to proceed in the future. Solid support like this should be the norm at all casinos, but compared to some of the sites I've played at, Jackpot.com really delivers excellence.

You can get help from the frequently asked questions section of the page in addition to their contact channels. This is also far superior to the norm, with multiple topics covered by detailed responses.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

Jackpot.com follows the KYC (Know Your Customer) regulations in order to prevent underage gambling and money laundering as well as adhere to the licencing regulations. 

There are two parts to the KYC process, starting from the moment you register at the casino. You are required to fill out a form with your basic information, which is then verified in the second part of the process.

The second part of the process is to upload documentation supporting the details you gave the casino. This must be done before you can start playing at the casino.

You need to provide the following documents for full verification:

• Proof of ID
• Proof of address
• Proof of payment

If your account is put on hold after you register, which may happen if the automatic ID check fails, you can send the requested documentation to the team via email. You can also do this through your account manager, and if you're unsure what types of files are accepted, check out the dedicated documentation page for detailed instructions on how to submit the documents. 

Jackpot.com aims to process all documents within 72 hours.

Jackpot.com is licensed and regulated in Great Britain by the Gambling Commission under account number 49262, making it a safe gambling destination. 

The operator has also made certain that the casino is on top of responsible gambling, with a variety of responsible gambling tools available to assist you in controlling your gambling.

These include the following:

• Deposit limits
• Reality checks
• Self-exclusion (Time outs)

You can control your spending with the deposit limit tool, which allows you to set daily, weekly, or monthly limits. This can be enabled from the "account details" section of your account. The reality checks are a great way to keep track of how much time you spent on the site, and the time out option allows you to take a break from gambling at the casino for a specific amount of time.

The dedicated responsible gambling page also features a self-assessment test as well as other helpful information about safe gambling.

All of Bojoko's casino reviews follow set guidelines and criteria, which result in an overall casino rating.

We rate the following five aspects of the casino, so you get a complete picture of the casino. 

1. Bonus

The bonus should offer good value, such as a bonus of more than 100%, more than £200 in bonus money, or any no wagering bonus. Any no deposit bonuses also increases the rating. Terms and conditions are important, we award points for good bonus terms or industry standard terms and deduct points for poor bonus terms.

2. Deposits and withdrawals

We award points for having more than five payment methods and not charging any fees. We evaluate the payment terms, like the minimum requirements and the processing times. If the casino is lacking in any area, we deduct points from the rating.

3. Games

We look at the casino's game selection from all angles. The casino can earn points for having over 1,000 games, over 20 different game providers, and live casino games. If it falls short in any area, it can't reach full points for its games.

4. Customer Support

When rating the casino's customer support, we look at the contact channels, available hours, and the support experience. To receive full marks, the casino must offer live chat, email, and phone support. If our experience with the support staff was poor, it is reflected in the scores.

5. Usability

We look at design, performance, and navigation of the site. We deduct points for a cluttered or outdated look. To receive full points, the casino must be visually appealing, have quick loading times, and provide solid navigation features.

To sum it up, a good casino review is thorough, up-to-date, and presents a balanced perspective of the site being reviewed. The criteria and tools we use to determine the ratings are detailed on our casino review page.