Luckland Casino review (UK)

Start your journey in Luckland with a nice welcome offer. New players are greeted with a £50 bonus and 50 bonus spins.

When you start playing, you can grab a bonus for your first deposit.

• 1. deposit: 100% bonus up to £50 + 50 bonus spins

Just follow these easy steps and you collect your offer:

• Register an account
• Deposit at least £20
• Get your 100% match bonus and 50 spins
• Have fun

40x wagering applies to match up bonus as well as to winnings from the spins. These are quite decent terms and a great way to try out a new casino.

After I deposited my money, I thought the 100% match bonus would be waiting for me in my account. It wasn't! Before getting in touch with support, I also went to check if any spins were waiting for me on Starburst. But no spins could be found.

Getting in touch with support was a bit complicated but I eventually managed. Turns out, since I have other accounts with Aspire casinos, all bonuses had been disabled.

Now, had I gotten the bonus, I would have been pleased. The bonus terms are very standard, which means that, while not amazing, it is very possible to complete the wagering and cash out from them.

Significant terms and conditions

• Terms and Conditions apply.
• New players only. 18+.
• Min deposit £20.
• 40x wagering applies to match up bonus.
• Offer valid for 1 week.
• 50 Spins on Starburst - 40x wagering applies to Spins.

Please gamble responsibly.

Extra and no deposit spins

Luckland's welcome offer includes 50 bonus spins on Starburst. Just fill the minimum deposit requirements of the offer and you are credited with 50 spins immediately.

There is a lot of choice at Luckland. Games are first categorised by type. Slots are in one section and live casino games are in another. There are hundreds of slots available from some of the most loved providers, such as NetEnt, Play'N GO and Pariplay, but I did end up missing Microgaming and Yggdrasil games here.

You can search either by game name or provider which is quite handy. I did sometimes have some trouble with the search bar, as it's quite small and the intuitive interface wasn't always working. But all in all, games-wise, there is a lot of fun to be had at Luckland.

Casino games include roulette, blackjack, Joker Poker, Deuces Wild and others. The live casino includes blackjack, roulette, baccarat, immersive roulette and others. Scratch cards include Wizard of All, Lucky Moments, Wings of Cash, Spy Comics and more.

Desktop game information

• Games: 1300
• Slots: 1150
• Table games: 50
• Jackpot games: 35

Luckland's live casino games are courtesy of Evolution Gaming, the biggest name in live entertainment. You can be sure that the games are of the highest quality and you can find all of your favourite games right here.

Luckland has over 100 live games available for you to try out. Blackjack, Roulette, Poker, Baccarat, Sic Bo and many others are here waiting for you. Get the real casino experience right here.

There is one issue though, which I found strange. The live casino games don't have a category, and can only be found in the 'All Games' list. It seems like they had either taken them out at one point and forgot to put the category back, or they are planning on removing them and just hid them out of sight for a while.

Live game information

• Total number of live casino games: 130

Luckland's mobile experience leaves a lot to be desired. I accessed the casino via the Chrome app on my iOS device. The whole experience felt even clunkier than it did on desktop. The pages kept freezing and giving me connection errors.

When I eventually started playing, although the game was well rendered on the screen, I found that my phone was getting quite hot. It also drained the battery quite quickly. It was hard to stop here, as Wolf Riches was being quite good to me at this point and I managed to win their Minor Jackpot on 1,750 coins!

One good thing I noticed which many casinos still have to master was having all the recent games displayed in the ‘played games' section. Normally, I don't manage to see the games played but here I saw the full history of all the previous games I played.

At Luckland there are many ways you can deposit, from PayPal or Trustly. I used a debit card for my deposit and put £40 in my account. I entered my card details and this is where I got the very unpleasant surprise of deposit processing fees. It's a 2.5% deposit fee, which frankly I thought many casinos had done away with. I understand processing fees when it comes to withdrawals but deposit fees with debit cards? What's that all about?

And of course, if there are deposit fees you can bet there will be withdrawal ones too. As I went to cash out, I also noticed that you can only withdraw round figures and no pennies. I wanted to withdraw £49 but there was the £1 fee for the cashing out. The withdrawal was processed and made its way to my account within less than 24 hours.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 0-5 working days
• Visa: 0-5 working days
• Online bank transfer: 2-5 working days
• Skrill: 0-2 working days
• Trustly: 0-2 working days
• PayPal: 0-2 working days
• MuchBetter: 0-2 working days
• Astropay: 0-2 working days

Clicking the headphones icon on the top right of the screen doesn't work, so I had to go look through the rest of the site to see if I could get in touch with someone about the bonus. Even going through their help section didn't work. And I couldn't find anything about welcome bonuses in their help section.

Eventually, after clicking the ‘contact us' link found on the drop-down menu under the ‘my account' section, I was able to open the live chat.

Denise was with me within a few seconds and was able to check why I didn't get the bonus. Turns out bonuses were disabled for me due to having other accounts with Aspire casinos. I completely understand this, however, it would have been nice to receive something better than the usual canned message.

Their support team is available 7 days a week from 08:00 00:00 CET.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Requiring Documentation for a withdrawal request is an industry standard, requirement by the law and a onetime inconvenience. Documentation is requested to validate that funds are being sent to the correct person and for age verification. Luckland needs to know who you are.

Luckland requires the following documents:

• Proof of identity
• Proof of address
• Proof of deposit

Your documents are received and secured in an access-restricted manner in accordance with the Data Protection act. Once documentation has been received in your account, future cash out requests should be approved with no unexpected delays.

Getting an account set up with Luckland is so straightforward. I just had to click the ‘Sign up' button on their homepage and a popup invited me to pick out a username and password followed by the usual details. After the registration was complete I was also invited to set reality checks and deposit limits. On the same popup, I was asked if I wanted to opt-in for the bonus.

Luckland sent me an email with some information about my account and a link to verify the email address. But there was nothing else I needed to do at this point. Even when it came to the withdrawal, I didn't need to send any documentation.

Luckland is compliant and regulated according to MGA and UKGC licenses. They take safety and security seriously.

If you're looking for a safe gaming enviroment, Luckland is the place to be. All personal information is kept confidential, and the casino ensures it stays that way by implementing the latest 128-bit Secure Socket Layer (SSL) encryption technology.

Luckland is dedicated to providing a responsible gaming service. They encourage you to play responsibly.

Luckland states it feel it is important that their players' betting experience is a positive one. Working in conjunction with regulators and gambling organisations, Luckland provides an extensive range of controls to help you play responsibly. If you ever feel like gaming isn't fun anymore or that you show problematic gambling behaviour, Luckland's team is there to help you.