Lucky VIP Casino review (UK)

Lucky VIP loves bonuses and handing them out to players. At Lucky VIP, you will have access to multiple bonus offers and cashback deals.

FIRST DEPOSIT

Lucky VIP welcomes all new players with its bonus upon their very first deposit.

New players will get a 100% deposit bonus which is up to £100 + up to £7 live casino bonus.

This is played on specially selected slots – be sure to check the terms and conditions of this offer. To get this offer, get to the cashier and make a deposit of £20 or more. Then you are ready to play on a collection of selected top slots.

This is definitely one of the more interesting welcome offers, as so few casinos have bonuses for live casino games. However, as with literally every other Rank brand I have played at, there is a catch. A 40x wagering requirement is applied to this 1st deposit offer - both deposit, AND bonus.

Let's say you had the funds to utilise the full bonus of £100, you would need to wager both your deposit and the £100 bonus. That means the wagering requirement comes up to a total of £8,000!

Essentially, the likelihood of seeing any cash from this bonus is very slim indeed. The minimum deposit here is £20, which is generally fine, no issues there.

Not all bonuses at Lucky VIP carry a 50x wagering. My advice is to always read the promotion terms before deciding what to take up.

Significant terms and conditions

• Minimum 1st dep of £20 to get £100% up to £100 on selected match slots.
• 40x wagering requirement (Dep + Bonus).
• MCR x5 for Bonus + Guaranteed Live bonus wheel up to £7.
• Live Bonus and Live Bonus Winnings are playable on selected Live Games, 20x WR.
• Max convertible to real cash x5 bonus amount.
• Full T&C's apply, 18+ only.

Please gamble responsibly.

VIP / Special promotions

One thing you will notice about Lucky VIP – they take care of their players! Lucky VIP is not shy about offering the best promotions and bonuses around. Players will find plenty to play for at the casino. From loyalty points, cashback, and even faster withdrawals. Players with not be disappointed by what's on offer when they join Lucky VIP.

It comes as no surprise that Lucky VIP has an almost identical selection of games to that of its siblings (other Rank brands). With live casino, slots, Slingo and more, you will not be disappointed by what is on offer here.

Lucky VIP have kept things very simple when it comes to navigation. This makes finding the right games for you incredibly easy. The homepage is well categorised, incorporating a range of new games and classics from the big hitters such as Red Tiger to niche studios like Gamevy.

I enjoyed scrolling through the homepage as it is a great place to discover new gems. If you know what you're looking for, there is a search bar that will return results faster than you can say Starburst.

By selecting the Casino tab, players are directed to the main area of the website, where there are substantially more games and filtering options. Here is where you can access the live casino area that houses all your live table needs, from gameshows (e.g. Mega Ball) to Blackjack. One thing I would say is that Lucky VIP could do with more live casino providers. Especially as they already integrate Red Tiger, who happens to have a fantastic suite of live tables.

I found the Lightning Blackjack table and Dynamite Riches slot to be a little laggy when loading and playing. This seems to have been isolated to desktop and they worked fine on my mobile. Hopefully, this was just down to the device/internet connection.

Desktop game information

• Games 1450
• Slots 1300
• Table games 40
• Jackpot games 230

Lucky VIP has the most realistic casino experience waiting for you. Their live casino brings you the best games available.

The live games come from Evolution and Authentic Gaming, which means that you are guaranteed to find high-quality games. These developers are the top of the line, so the quality of games is superb.

Unfortunately, the same can't really be said about the quantity. Now, it is true that they have all the games that you are likely to play. They just don't have that many different versions of them available.

Lucky VIP's live casino is good for most people, but if you are a hardcore live casino aficionado, then you might be disappointed.

Live game information

• Total number of live casino games 70

I'm a big fan of the Lucky VIP mobile site. It's intuitive and has a lovely UX/UI to match. Rank has clearly taken a mobile-first approach here as the browser site feels like an app. I can see why they haven't bothered creating a dedicated native app. The layout is essentially the same as desktop, so you can switch between both without feeling too dissimilar.

I had no issues navigating the site on mobile, the categories were clear and easy to tab (some casinos make the buttons too small). I actually found that the few slots I played and the live blackjack table worked better on mobile. They loaded in under 10 seconds and I didn't experience any lag, as I did with desktop.

My only gripe about the mobile browser is that the game tile sub-categories seem a bit small. In my option, the game tile could be larger and the images clearer. However, this was not a dealbreaker!

The available payment options at Lucky VIP will cover most players' preferences. However, my pet peeve with Rank's deposit options is the lack of Skrill and Neteller. I really think they would benefit from adding further options such as these.

I commend Lucky VIP (and all Rank brands) with the ease at which you can make a deposit. Simply click/tap your balance, and within a couple of steps, your account is funded. Better yet, once you register your card, depositing can be done in 5 seconds (if that).

In the past, I have been asked to provide verification upon requesting a withdrawal with other Rank casinos. This was not the case with Lucky VIP. If I'm honest, I think Lucky VIP could make it easier to find the withdrawal option - it seems a little sneaky. When you do find it, the process is very straightforward.

One thing worth a mention is that both the minimum deposit and the minimum withdrawal is £10, which is the gold standard for UK casinos.

I'm afraid to say that once again, Rank has not delivered on their claim that most withdrawals are processed in 10 minutes. It took just under 24hrs for the funds to arrive in my account from Lucky VIP.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 1-3 working days
• Visa 1-3 working days
• PayPal 0-2 working days

Lucky VIP follows the same blueprint as many of the other Rank Group casinos I have played on.

Firstly, Lucky VIP makes it incredibly to access information. Within a couple of clicks, you can be talking with a CS agent via live chat, which is available 7 am - 10 pm.

If you prefer speaking over the phone, Lucky VIP have you covered, with telephone lines open 8 am - 8 pm.

Finally, email rounds off the main communication method, all of which are available 7 days a week. Aside from the live support channels, Lucky VIP also has an FAQ area, although I wouldn't say it is particularly comprehensive.

My experiences with support at other Rank casinos hasn't been great in the past. I'm afraid to say it was the same with Lucky VIP. I tried accessing the live chat option well within the opening hours and was not connected to an agent. I tried logging out and in, refreshing, even a different browser, but sadly received the same message. It's a shame that Rank's live chat is so hit and miss as it really lets it down.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

Before you begin playing at Lucky VIP, there are a few final steps to take. They will have to verify you are who you say you are. This is quick and easy process – so, no need to worry.

Basically, you will have to provide Lucky VIP with proof of Name, Address, and Source of Fund. The players can do this by sending important documents such as a bank statement, driving license, or passport. You just scan the documents and send them.

What I love about casino brands that are operated by The Rank Group is that they all use 3rd party software to verify players. This means less time digging around for proof ID and address and more time playing!

Furthermore, any player who happens to exceed a certain level of activity will be asked to provide further information. This will likely cover source of income evidence.

Once they have verification, you will be able to play. Everything will be 100% confidential.

Player safety is paramount at Lucky VIP! There are a series of strict measures in place to keep players accounts safe. They aim to create a barrier to protect players using the latest technology and assistance so each player can play responsibly.

Lucky VIP have put in place deposit limits, game session reminders, Take a Break, and even Self Exclusion to aid players. They even work with organisations such as Be Gamble Aware, GamStop, National Problem Gambling Clinic, GamCare and others for extra support.

Just like we at Bojoko, Lucky VIP promotes safe gambling and wants to make sure all players play for entertainment purposes only.