Metal Casino review (UK)

Sign up for a Metal Casino account and make your first deposit to claim:

• 100% match deposit bonus up to £50 + 50 bonus spins on Book of Dead

Here's how to claim your welcome offer:

1. Sign up for a Metal Casino account
2. Verify your account by email
3. Make a minimum deposit of £10
4. Your welcome offer will be credited to your account

There are a couple of things to bear in mind when making your first deposit and claiming the bonus. Firstly, you'll be automatically promoted to credit your account with £50 when you click through the ‘Deposit icon' in the top right-hand corner of the homepage, while the minimum amount you can select automatically is £20.

However, you can deposit as little as £10 by entering this amount manually in the box just above the deposit tab, while still qualifying for the welcome bonus.

The promotion also features hefty wagering requirements of 30x your deposit AND the bonus. With these points in mind, it's unlikely that this bonus offers enough value or potential returns to high-rollers, while the inflated wagering requirements may also be off-putting to those of you with restricted bankrolls.

Significant terms and conditions

• 18+, new UK players only.
• A minimum deposit of £10 applies.
• Spins expire within 7 days.
• Maximum bonus bet of £5 per spin applies.
• Bonus wagering requirement: 30x (bonus + deposit)
• Bonus spin wagering: 60x

Please gamble responsibly.

Extra and no deposit spins

Your welcome bonus features 50 extra spins on classic slot game Book of Dead.

These spins have a 60x wagering requirement.

VIP / Special promotions

From the moment you start playing games at Metal Casino, you'll earn Metcoins, which can be spent at the Merch Shop.

You can exchange the Metcoins for exclusive merchandise, bonuses and more.

There are more than 4,000 games available at the Metal Casino, with this number including a heady mix of classic slots and unique, rock-themed titles that aren't always widely available online.

Metal Casino has created convenient categories in the casino game section to help you browse games, according to a theme. You can find amongst many options, Metal Gods, The Classics, Most Popular, Killer Games and jackpots.

They boast a bountiful game library with some of the best and most recent releases from top software providers in the industry. Games featured are from the likes of NetEnt, Evolution, Play 'n Go, Quickspin, Thunderkick, and Yggdrasil.

Amongst some of the most popular titles, there is, Guns ‘n Roses, Book of Dead, Twin Spin, Dead or Alive, Immortal Romance and Phoenix Sun. The majority of the games available here come with modern features, such as free spins bonus rounds, expanding wilds, scatters and more.

However, I did experience some issues when loading games, particularly with the aforementioned Ozzy Osbourne slot. While this took around 15 seconds to load on average, there were several instances where the game failed to load at all and instead forced me to return to the lobby.

This also happened with some of my preferred slots including Book of Dead and Mega Moolah, so you may need to be patient when loading your chosen games.

Desktop game information

• Games 4450
• Slots 4100
• Table games 300
• Jackpot games 350

The focus of Metal Casino is on slot machines, but they also have a good selection of live dealer games available for your disposal.

You can play the likes of Casino Hold'em, Live Roulette and Dream Catcher. Since these games are highly interactive, you can chat with the dealer and other players, just as you would if you were playing at a brick-and-mortar casino.

The games come from Evolution, Authentic Gaming, Playtech and Pragmatic Play, so you know you are in for a wide variety of games, styles and betting options.

Live game information

• Total number of live casino games 260

At present, Metal Casino doesn't operate native apps on either iOS or Android, but the good news is that you can access the mobile site through either a Safari or Chrome browser on your device.

I used my iPhone's Safari browser to access the mobile site, which borrows heavily from the desktop version to create a seamless gaming experience across different devices.

You can still access your account information through a slick drop-down menu in the top right-hand corner of the screen, for example, while the games are categorised and displayed in pretty much the same way.

The load times here are similar to the desktop version, while you can access most slots and games in either landscape or portrait mode. However, it's hard to navigate the lobby and games library in the former, so you'll have to switch between modes when transitioning from one title to another.

I completed my first deposit of £10 using a Visa debit card, with this payment processed immediately. When it came to making my first withdrawal, anti-money laundering laws required me to access a payment method that I'd previously used to credit my account, although it's good to see that you can also use Trustly and online bank transfers to transfer funds up to the value of £50,000.

I processed my first £10 withdrawal (which is the minimum amount that you can draw from your account at any time) using my Visa debit card, and it took a little over 24 hours to process this internally.

The funds landed in my bank account the following day, meaning that it took nearly 48 hours to complete the withdrawal overall. This is relatively okay in the current marketplace, while it's also important to note that Metal Casino has recently removed a £2.50 admin fee when processing payments using this method.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 1-3 working days
• Visa 1-3 working days
• Wire transfer 3-5 working days
• Skrill 0-2 working days
• NETELLER 0-2 working days
• Trustly 0-2 working days
• PayPal 0-2 working days
• EcoPayz 1-2 working days

If there's an area where the site needs some improvement, it's the provision of customer service.

This is definitely true in the case of the live chat feature, as while this is advertised by the brand and listed on the FAQ page I was unable to access this even when logged into my account.

More specifically, when I clicked through the ‘Open Chat' icon on the right-hand side of the FAQ page, this didn't open a new window or connect me with an agent in real-time.

I sought to clarify this by sending an email to [email protected], which is the second channel for contacting the customer service team. Fortunately, I received a response within 10 minutes, confirming that I needed to make at least three deposits before being able to access the live chat.

I found this to be a strange and restrictive rule and one that makes little sense when you consider the other benefits and generous bonus offers extended to new players.

Still, the quick and courteous response of the team by email was reassuring, and I received a similarly swift message when raising my first question about accessing the bonus offer. This means that there's at least one reliable way of interacting with customer service agents for new players, so this should provide reassurance if you experience issues with your account.

The aforementioned FAQ page is also detailed and packed full of useful information, providing answers to a number of generic questions about bonuses, payment methods, account management and verification.

This should always be your first port of call unless you have a complex query or one that's likely to be unique to your account.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

As a licensed operator, Metal Casino is obliged by law to verify who you say you are. If they cannot verify this information automatically, the casino will ask you to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

You can upload these when prompted by clicking through the ‘Document Requests' tab listed under your account preferences.

You can also send them by email to [email protected], but just be sure to include some text and a subject line detailing the purpose of the message.

You also have the option of sending these documents proactively at any time, as this can help you to avoid potential delays and formal verification requests further down the line.

Metal Casino is committed to protecting the players and their personal and financial information. They have added setting tools in place, to help you enjoy gambling and to give you better control of your spending.

• Self-Assessment Test
• Reality Check Reminder
• Financial Limits
• Time-Out Period
• Self-Exclusion

If you require further assistance, Metal Casino recommends getting in touch with charities and organisations, such as The National Gambling Helpline and the Responsible Gambling Trust.

If you are experiencing difficulty with gambling, you might want to consider installing tools that block access to gambling sites, with tools such as Gamblock.