Mr Play Casino Review

Mr Play boasts a sizable collection of slots that dominate the homepage. There are over 1,800 casino games available at the click of a button. I found it easy enough to select a game based on my preference thanks to the categories, these include ‘Featured Games', ‘New', ‘Slots', ‘Classic', ‘Table Games', ‘Scratch Cards' and ‘All Games'. There is also a search bar where you can find specific slots.

That being said, some people will find these categories lacking. When the game catalogue gets bigger, more filtering is needed. Especially feature filters for slots.

I was in the mood for some jackpot play, but it was evident that Mr Play does not feature any progressive jackpot games, despite hosting games from many of the industry's top providers. If you want to find casinos with the best jackpot options, see our online jackpot games page.

If you want to play software-based games, there are more than enough to keep you entertained, including games such as Blackjack, Roulette, Baccarat, and Jacks or Better.

Alternatively, there are plenty of scratch games and sports betting options for you to relish. You can view our full Mr Play sport review for insights about the operator's betting side.

game information

• Games: 1850
• Slots: 1650
• Table games: 30
• Jackpot games: 5

People usually say that the best casinos all have live dealer games by leading software game provider Evolution Gaming. Mr Play Casino is no different. They want you to have a great live dealer experience, so they have partnered with the best to bring you a mammoth of a live dealer selection.

Amongst popular player favourites are live blackjack, live roulette, and live blackjack. There are also more modern titles, including Lightning Roulette and Dream Catcher. 

All these games are fronted by professional dealers and croupiers. You can chat with them as well as other players directly in the live chat.

After playing some slots, I hopped over to the Live Casino section and found plenty to pick from. The live dealer games are powered by Evolution Gaming. The live stream was smooth, the sound was sharp, and the whole experience was enjoyable.

Live game information

• Live games: 130

Mr Play website can be accessed via any device, regardless of the operating system. Simply navigate to the site from your phone's or tablet's web browser to play on the go.

Mr Play currently does not have a dedicated mobile app, so I opened up the mobile site on my iPhone. Immediately, I found it to be a little on the slow side of loading. That aside, it looked great. I found the structure to be pretty perfect; it's clear and incredibly user-friendly. The menu has three main options – casino, live casino, or sports.

The gameplay was smooth and the mobile experience met my expectations but I was getting frustrated with the load times. I was experiencing some similar issues on the Safari browser on my mobile as I was on a desktop. Curiosity got the best of me and I switched over to my Chrome browser on mobile which was a far quicker and smooth gaming experience.

Right after signing up, I landed on the deposit page which displayed the full range of the casino's payment options. Clicking on Mastercard, a form appeared for me to enter my full card details and required deposit amount. It also displayed a currency conversion box, which in this case I set to 1 GBP = 1 GBP, rendering it pretty much useless. I clicked on ‘Deposit', and my transaction went through in a few seconds with no issues. A page appeared to confirm the transaction with details of my payment and a reference number which I also got via email.

• Minimum deposit: £10
• Maximum deposit: ➖
• Top-up account free of charge: ✅
• Minimum withdrawal: £10
• Maximum withdrawal: ➖
• Withdrawal free of charge: ✅
• Pay by mobile bill: ❌

Making a withdrawal wasn't quite as easy due to Mastercard not being accepted, despite the fact I'd made a deposit using this payment method previously. This meant that I had to make a £10 deposit with my Visa Debit card just to register it with the casino. I could then instantly put in a withdrawal request for my winnings plus the new £10 deposit. 

Deposit methods

Withdrawal methods

Mr Play Casino withdrawal times

The withdrawal times at Mr Play Casino were impressively fast. As it turned out, it took less than 20 minutes for my withdrawal request to be approved, and the funds hit my bank account within the same day.

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Skrill: 1-2 working days
• Trustly: 1-2 working days
• PayPal: 1-2 working days

After being only able to withdraw rounded pounds and any pence, I wanted to know why I was unable to get what was rightfully mine, so I jumped on the live chat feature. The live chat opened up straight away with a message that a support agent would be with me shortly. I had to wait for seven minutes before a support agent arrived. It would be a much better user experience if I was in a queue and could see how long I was expected to wait. I didn't like this approach to stealing my time at all.

I asked why I was unable to withdraw my full balance and why it's rounded up the nearest pound. I received a blunt response: "You can only withdraw pounds, not pennies". I proceeded to inquire why and rudely received the same response, and that repeated itself against me before I was told it was a "technical limitation," which I don't believe to be true. Anyway, the support agent was rude, and the responses I was getting were not transparent. This isn't the only casino that does this, but the support should be able to handle questions about it with more class.

The support operating hours are also very respectable, and the FAQs are nicely arranged with easy-to-find answers to general questions. Unfortunately, one support agent has made the service look a lot worse than it is.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

Once you register for an account, the casino is obliged by law to carry verification checks. These include requests for verification documents including:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Once I finished registering, I was prompted to verify my identity. I could not deposit before my account was verified. The verification prompt took me to the document upload page, where I uploaded a scanned copy of my passport. I waited a day, and my account was still not verified. I inquired with support, who told me that I wasn't accepted as they do not accept scans. This was not mentioned clearly on the page, so I lost a day due to a lack of information.

This time I uploaded photos of my driver's licence, which was accepted. I received an email from ‘AgeChecked' to confirm the verification. However, it was not very obvious. I only linked this with Mr Play as ‘AG Communications' was mentioned in the email, and this was also mentioned in my withdrawal confirmation email. It could have been a lot clearer.

There is no need to worry about safety, as Mr Play is dually licenced and regulated by the UK Gambling Commission and the Malta Gaming Authority.

Mr Play Casino wants their players to have fun and to stay in control of their spending. You can avail yourself of the below tools:

• Personal Limits
• Time Out
• Self-Exclusion
• Reality Check
• Session Time Limits
• Autoplay Limits

Mr Play is owned by Marketplay Ltd, a Malta-based gambling operator.

Mr Play is restricted in countries such as China, Bulgaria, United States, and France. You can see the full list of restricted countries in Mr Play Casinos terms and conditions.

Mr Play does not have an app available, but it works directly from your mobile browser.