Play Jango Casino review (UK)

Play Jango starts you off with a bonus. You get both a deposit bonus and bonus spins when you start.

Make your first deposit and you will get:

• 100% match bonus up to £25 + 25 bonus spins on Book of Dead

After your welcome bonus, you can join in on casino tournaments or check the daily picks for extra bonus offers.

There is a wagering requirement of 30x the deposit plus the bonus and 60x any winnings from the bonus spins.

Call me old fashioned but for me, those requirements are too high so this is not the kind of offer I would take advantage of, but what I found to be really annoying was that the welcome bonus is added automatically with no choice to opt out.

It is therefore down to the player to get the bonus removed by contacting customer support but how many players will be tempted to use a bonus that they might not have wanted?

Significant terms and conditions

• First deposit only, 18+.
• Minimum deposit: £20.
• Wagering requirement: 30x (deposit + bonus).
• Bonus spins wagering: 60x.
• Max bet while wagering: £5.

Please gamble responsibly.

Extra and no deposit spins

When you make your first deposit, you can get 25 bonus spins on Book of Dead.

All you need to do is make a deposit of at least £20 and the bonus is yours. These spins come with a 60x wagering requirement.

VIP / Special promotions

All players can join the PlayJango VIP Lounge. Here, you can earn points by playing and gain more and better benefits the more your play.

When you gain new VIP levels, you get instant bonuses. Higher levels also come with other perks, like special monthly bonuses, access to VIP managers and birthday bonuses.

Play Jango is a haven for punters. They have gone all out with the games, plain and simple. The selection of games that are available at Play Jango Casino cannot be faulted. With over 4,400 slots available, I was itching to get started and play a few games to see exactly what is on offer.

The games come from several of the most well-known game developers, like Microgaming, iSoftBet, Play'n GO, Blueprint, Pragmatic Play, Yggdrasil, Thunderkick and many others.

I found the casino to be extremely easy to navigate with different categories such as Slots, Jackpots, Table Games and Live Casino displayed across the top of the website with a handy search button which I used to find the first slot I wanted to play, Big Bass Bonanza.

The main body of the catalogue is made of slots. There are plenty to choose from and finding what you are looking for is made easy. When you hover your mouse over any of the titles at Play Jango, it shows you the size of the biggest win and how many times the game has been played over the last six hours.

I can't really see the point of knowing how many times the game has been played but nevertheless, Big Bass Bonanza loaded quickly and there were no problems at all with the game play.

I then went on to play Cleopatra and my favourite Age of the Gods title, God of Storms and again, both games loaded quickly and played well. Finally, a few hands of Power Blackjack in the Live Casino section of the website, and my experience of the games at Play Jango casino couldn't have been better.

Desktop game information

• Games: 4880
• Slots: 4400
• Table games: 270
• Jackpot games: 390

Play Jango live casino section is well stocked. You can find tables from Evolution, Authentic Gaming, StakeLogic, Pragmatic Play and Playtech all in one place.

These game suppliers include perhaps the best that are currently on the market. They have a strong presence in the market and are known for both their quality and quantity of games.

You can find classic games like blackjacks, baccarats and roulettes, as well as game shows, crash gambling, card games, dice games and so much more.

Live game information

• Total number of live casino games: 290

Play Jango is completely optimised for mobile users. The casino adapts to all screen sizes and works perfectly on your mobile web browser.

I found the mobile version of the casino to be absolutely fine, easy to navigate and the few spins I played on the Cleopatra and Rainbow Riches slots proved to me that the mobile version of this casino is of a high standard.

The casino is compatible with all modern mobile devices. It doesn't matter whose device you have or what it is. As long as you have a steady Internet connection, you are good to go and play all the games.

Play Jango does not have a mobile app but be careful if you search on the App Store or Google Play as there are apps with Jango in the title but it is not this casino.

UK punters have a all the basics covered. There aren't many deposit and withdrawal options available, but what's there is good. Debit cards, PayPal and ApplePay covers what most people need.

I tried three times but kept getting an error message saying that I had entered an incorrect 16 digit number (I hadn't) so I tried to make a deposit with my Monzo card, again with the same message.

I ended up using my Starling bank account this time, the deposit went through instantly.

When it came to making a withdrawal from my Play Jango account, the money landed in my Starling account 12 hours after the withdrawal had been requested.

The minimum deposit is £10 and the minimum withdrawal is £30. The latter is a bit on the higher side and a little prohibitive in my opinion.

Depositing methods

Withdrawal methods at Play Jango

Withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Wire Transfer: 2-5 working days
• ApplePay: 0-1 working days
• PayPal: 0-1 working days

Play Jango customer support is available through email and live chat but to be perfectly honest with you, I couldn't have been more dissapointed!

On opening my account, the welcome bonus had been automatically added so after reading the terms and conditions relating to the offer, I jumped on to live chat to ask them to remove it. The alarm bells started to ring when the live chat window opened and it stated that they are ‘currently replying in a few hours'

I left a message asking for the bonus to be removed as well as sending an email to Play Jango customer support with the same request. I logged into my account the following morning and noted that there had not been a reply in the live chat or by email. Over the next two days I contacted the customer support five times without a reply and as I used an email tracker tool, I could see that the emails were being opened and read but not replied to.

At this stage, I was ready to just withdraw my deposit and not bother playing but it is not possible to make a withdrawal with an active bonus in place, and the instructions are to contact customer support to remove the bonus before a withdrawal to be made!

I can only say it was an extremely frustrating experience which was only resolved when I eventually received a reply in the live chat informing me that the bonus had just been removed, more than 60 hours after the original request.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

As the UKGC requires, Play Jango needs to verify the identity of all players. This process begins when you sign up, and is followed immediately by the verification of your phone number.

Later, the casino may require you to send in documents as proof of your information. You can, and it is recommended, send the documents before the casino asks for them. This way your withdrawal process is not delayed by the verification.

I noted that during the Play Jango registration process the possibility of account verification was mentioned several times but I did not receive a request when opening an account or when making a withdrawal.

I checked the Upload Documents section of the Play Jango website and it looks very simple to use, advising customers exactly which documents are required and how to upload them.

Documents you need to send may include:

• Proof of identity
• Proof of address
• Proof of deposit

Play Jango is a responsible casino. They promote safe gambling and will prompt you to set yourself limits when you start playing. It is recommended for all players, even for those who don't think they have any problems staying in control.

You can set reality checks, limits on deposits and cool-off periods.

If you ever feel like your gambling is getting out of hand, you can contact the casino staff for help, or directly contact external help services, like Gamblers Anonymous or Gamcare.