Pokerstars casino review (UK)

Pokerstars loves a great bonus offer, and so they decided to give their players something everyone will enjoy.

As a special bonus for Bojoko users, you can now get a unique welcome offer if you go to the casino from the buttons on this page.

• 20 no-deposit, no-wagering free spins within 30 minutes of verifying your account
• 20 no-deposit, no-wagering free spins after 36 hours of verifying your account
• 60 no-deposit, no-wagering free spins after 72 hours of verifying your account

When you make you first deposit, you can grab yourself some extra bonus money.

• 1. deposit: 100% bonus up to £200

When you make your first deposit, use the bonus code FIRST200 to get the bonus.

At face value, the welcome bonus looks nice. 200 pounds is not a small offer by any means, but this deal does have one glaring issue, and that is the wagering terms.

The wagering is one of the most confusing ones in the history of bonus wagering. It is based on Redemption Points, and you need to earn 5 Repemption Points for each £1 of bonus money.

You get RPs by playing any game, but the rate varies wildly. Lowest is on slots with RTP 90.85% or less. On those, you will get 1 point per £3 wagered. So, to redeem £20 bonus money, you need 100 points, which takes £300 worth of wagering in those slots. This is only 15x wagering, which is really good. The issue comes when you want to play a game with a better RTP, which changes the math. On Starburst, the rate is £8 for each RP, which pumps the wagering requirement to 40x.

This method has one good aspect, and that is that all games are viable and the rate is there to be calculated for everyone. The downside is that it's not that easy to do, especially if you are newer to casinos.

So, in the end, what's the verdict? Simple answer would be that it's a mess and you need a calculator. When you do wrap your head around it and understand how to play the system, then you have a fine deal on your hands.

pokerstars casino First deposit bonus code

Pokerstars 's first deposit bonus code is FIRST200.

Significant terms and conditions (Pokerstars casino offer)

• New players only.
• Minimum deposit: £20.
• Only deposits made with a debit card will qualify for this offer.
• Bonus wagering is done through Redemption points and thus can vary.
• The lowest wagering is 15x the bonus value.
• The wagering needs to be completed in 7 days.

Please gamble responsibly.

VIP / Special promotions at pokerstars casino

Active players can benefit from PokerStars Star Rewards program. You can opt in and start collecting points right away. Every time you play real money games (conditions apply), you earn points.

Get enough points to complete your progress bar and you get a chest full of treasures. These include, but are not limited to, free plays and StarsCoins. The higher the level, the better the treasures are.

Welcome to Pokerstars, your home for amazing slots and classic casino games.

There is so much to do at PokerStars. At first, you might be overwhelmed by all the games on offer but when was that ever a bad thing? The only slight downside is that you will need to download the software (both on desktop or mobile) if you want to play poker. But this is a small trade-off considering you will unlock the possibility of thrilling tournaments and open tables with different buy-ins.

PokerStars has collected a catalogue of great games from leading game developers. NetEnt, Play'n GO, Yggdrasil, Pragmatic Play, Thunderkick and many more can be found right here.

On desktop (and on the app) you will get access to sports betting, slots and live casino games. There's a great range of slots on offer from well-known providers. NetEnt and Play'n GO feature heavily but many others are also available. What I found odd was the Yggdrasil games were available on the desktop version but not on the app. This was slightly disappointing, as I do like a good game of Vikings go Berzerk now and then.

Browsing through games may be a bit tricky. There are few categories to be able to discover new games. A search bar is available and as soon as you start typing, it will return all slots available with the typed word. You can also type in the provider and all their games will be listed. But the way the games are displayed is messy and is a real disservice to the rest of the site.

For casino gamers, PokerStars has dozens of table games and a versatile live casino service. Play by yourself or have fun with live croupiers in a realistic casino environment.

Pokerstars is more than just a regular online casino. They are the largest online poker service in the world. With Pokerstars, you can access over 20,000 opponents at any given time.

The site runs thousands of tournaments ranging from small sit'n'go events to massive world wide multi-million tournaments. Pokerstars is the place for those who want to go all the way in the world of online poker.

And that's not even all. PokerStars also has a sportsbook to boot. Bet on football, horse racing, tennis, rugby and so much more.

Desktop game information

• Games: 1600
• Slots: 1350
• Table games: 25
• Jackpot games: 210

Get ready to experience super realistic gaming in the live casino section. These games feel just like a brick-and-mortar casino and you get to play on real tables with the help of live croupiers.

PokerStars live games come from two big names in live casino entertainment, Evolution and Playtech. With developers like these, you can rest assured that you are in for a high-quality experience.

Pokerstars live casino catalogue has a lot of options. You can try Blackjack, Roulette, Baccarat, Sic bo, Andar bahar or maybe try something different with live slots or game shows. Don't forget to check out their exclusive live tables.

Live game information

• Total number of live casino games: 58

Pokerstars mobile casino is an adaptive and lightweight place for you to play wherever you are. It is built with HTML5 technology, which means you don't even need to download any apps to play our casino games. Just open your browser, hop on to their site and enjoy.

Accessing the PokerStars website via the Chrome browser on an iOS device, I was able to use the casino and sports section seamlessly. The experience mirrors that on desktop and you will also get the list of the recently played games.

You can find almost all of the slots and casino games in the mobile casino. You have a massive selection of games that play on any modern phone or tablet.

If you want to play poker, you will need to download the mobile app, there's no other way around it. Once you download the app, you will also be able to play casino games and bet on sports.

PokerStars provides their customers multiple ways to deposit and withdraw funds. Deposits are instantaneous and withdrawals usually take between 1-2 days.

Depositing with PokerStars is a breeze and I kind of wish everything worked as well as this. There are many different methods to use and on this occasion, I deposited £40 using a debit card. In the middle of the transaction, I needed to use my bank app to confirm the deposit and within a few seconds, I was ready to jump into action.

Withdrawing is easy, although not that straightforward. I asked for a £60 withdrawal and the system was only showing me a £40 withdrawal. I continued with the process and turns out the extra £20 was also included. I have a feeling that the £40 mentioned was my initial deposit amount, which would simply be reverted, and then the company would only need to cash out the rest of the withdrawal. This is the first time I've seen this happen, so I was a bit perplexed but it does make sense. I received an email about the request instantly and the money was with me less than 24 hours later.

Deposit methods at pokerstars casino

Withdrawal methods at pokerstars casino

pokerstars casino Withdrawal times

• Mastercard: 0-2 working days
• Visa: 0-2 working days
• Wire transfer: 1-5 working days
• Skrill: 0-2 working days
• NETELLER: 0-2 working days
• PayPal: 0-2 working days
• Apple Pay: 0-2 working days
• MuchBetter: 0-2 working days

If you ever need help, PokerStars got you covered. The most common questions, and some uncommon ones, are answered in their comprehensive FAQ. You can use search or browse categories to find the answer you are looking for.

If you need to contact them, you can reach the Help Bot (called Stella) by clicking the green contact bubble. It is good to be logged in to get better help. Stella can help reach the human customer service in case you need them.

Customer support at PokerStars is hit and miss. With my account complications, I needed to get in touch with support a few times. The first time around my experience was OKish. The customer rep was professional, but I did get the feeling he was new to the job and didn't understand the nitty-gritty of certain problems. He gave me some wrong info and I did waste a bit of time getting to the bottom of my problem, which he didn't manage to solve.

Then the next day I got in touch with support again and spoke with Andreia, who was awesome. She told me what was actually going on and what caused the problems. She helped me fix things up and get me going in the right direction.

Unfortunately, this was the end of it all. At one point I couldn't log in so sending me emails asking me to log in made me quite frustrated (especially when I highlighted this quite clearly). I was only able to send one-way emails, to which a customer rep would reply with a canned reply not addressing my issue. Finally, I went on the PokerStars support Twitter account and there I managed to solve my issue as I was able to have a two-way conversation.

I was close to just quitting everything and not touching PokerStars ever again. Luckily, the person on Twitter - KK - took great care of me and was able to solve this headache.

So, if you get the right support agent, you are in good hands, but that is not the case for every agent.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

PokerStars follows the gambling laws strictly, and as a part of this, they need to know who you are. This process begins when you join the casino and create your account.

If they are having problems identifying you right away, you need to upload documents as proof via our document uploader. PokerStars might ask these documents as well at some point.

• Proof of identity - ID, passport, etc.
• Proof of address - Utility bill, bank statement, etc.
• Proof of deposit - Picture of your card, online bank screenshot, etc.

Creating an account with PokerStars worked slightly differently than usual. I was asked to provide an email address, a username and a password, and my account was created there and then. After this, I was invited to fill in the usual personal details. I received an email welcoming me to the casino and reminding me of the welcome bonus offer.

Verification with PokerStars was one for the record books. I was in touch with support at the time and they gave me a link where to upload my documents. I did it whilst on live chat and my account was verified there and then. I just needed to send a copy of an ID document and a recent utility bill for proof of address.

Pokerstars has always advocated safe and responsible gaming. They have always tried to build a service where gambling can be enjoyed safely and to help those who need it.

PokerStars customer support is there for you even if you just need the slightest bit of help. With their aid or from your account settings, you can set yourself limits, including:

• Deposit limits
• Game limits
• Time limits
• Self-exclusion

If you or someone you know needs help, they provide easy access to gambling help services. You can contact Gamcare, Gambling Therapy or Gamstop for additional help.