Queenplay Casino Review

Queenplay presents two main lobbies: casino games and live casino. Casino is mainly about slots, but you can also find some jackpots and scratchcards there. 

The fact that the casino has different settings for different countries was probably causing the minor usability errors that I experienced with the game selections. On mobile, I got different categories than on desktop. For example, the scratchcard and classic slots categories disappeared on the desktop version. When I went back on using mobile, I could see them again. 

Despite the minor twitches in navigation, Queenplay's game selection is not bad at all. I was quite impressed spotting some recently released slots which have not even been available for longer than some days. This obviously proves that Queenplay doesn't mess around when picking new games to their selection. This is a category you don't want to miss out on this casino. 

I was a bit disappointed for not finding Plinko games on this otherwise well-gathered selection. As they're paving their way to many online casinos, Queenplay should add them to their already great set of new games. 

game information

• Games: 800
• Slots: 550
• Table games: 20
• Jackpot games: 45

^{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

I was amazed when I opened Queenplay's live casino menu and found that there's a whole Vegas there! Not only that, they've created a full live game guide to help out those new to live gambling. 

The games are provided by Evolution, Pragmatic and Skywind, so you get a nice combination of different styles and studios. The live casino is categorised even better than the casino games, as you'll find all game types dropped to their own lists. 

Because of the earlier site issues I faced while navigating from one page to another, I had to make sure that the live games also work correctly. They sure did, and I was very happy with the overall experience. Excellent live casino Queenplay!

Live game information

• Live casino games: 220

^{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

Queenplay is fully mobile-optimised and offers you a safe place for mobile gambling. The mobile version scales nicely to the screen and has an easy-to-use interface. 

However, I faced some differences with the mobile and desktop versions. Overall, the mobile worked better and navigating through pages wasn't difficult. I'm not sure where these usability errors were coming from, but they were quite minor in the end. 

I'd probably stick with the Queenplay mobile. It makes it easier to access the casino whenever and wherever I am. Just make sure to have a stable internet connection so you won't experience any unnecessary lacking or freezing while playing the games. 

Queenplay offers many payment methods for UK players. You can choose between traditional debit cards, e-wallets, bank transfers and prepaid cards. Below you can see the full list of available methods with the minimum limits and possible fees. 

Queenplay has very strict KYC processes and you won't be able to deposit before your account is verified. This means that your whole journey at this casino starts with completing the verification. Luckily, the process is made fast and you can be expected to have the process finished within 24 hours. 

I didn't face any issues with the banking at Queenplay. They have a good amount of methods available, but could still use some more. Especially those methods that are easy to use on mobile, such as Google Pay or Apple Pay, would be a nice addition to the available options. 

The average withdrawal time at Queenplay is 1-24 hours for e-Wallets and Trustly, and 48-72 hours for other payment methods. 

• Visa: 2-3 working days
• Wire transfer: 2-3 working days
• Online bank transfer: 2-3 working days
• Skrill: 1-24 hours
• Trustly: 1-24 hours
• PayPal: 1-24 hours
• MuchBetter: 1-24 hours

Queenplay has two main support channels: email and live chat. There is also a FAQ page which answers the most common questions. However, it's good to keep in mind that this FAQ is not only UK-related but also meant for other countries. Therfore, some answers might not directly apply to UK players. 

I was slightly disappointed with the customer support. First of all, you have to be signed in even to see the support channels. This means that you can't just contact them to find out something unless you're already a customer. Secondly, the live chat can be really slow at times. There were times they replied promptly, and I had barely any waiting time, but at other times, they can take an hour to get back to you. 

Thirdly, the whole support system was a bit messy. You can access FAQs, but then you can't easily browse the answers unless you close the window and start the whole process from the beginning. Lots to improve here as support is part of building trust and when it's not working as it should, it chases players to other casinos offering better services. 

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

Once you register your account, you can't do anything before submitting your documents for verification. 

You'll be requested to send in the following documents using their handy KYC tool:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

I think it's good that you have to do this first and foremost before anything else. It's inevitably ahead of you anyway, so it is better to get it done and sorted within the very beginning. Once the KYC is done, you are free to deposit and play the games, and your withdrawal process will be handled quickly. 

Queenplay Casino has a license from UK Gambling Commission. This governing body regulates the casino operations and Queenplay needs to adhere to these strict rules. Queenplay is a safe casino and has all the security measures well in place. 

They have strong responsible gaming principles in place. The moment you first open your account you are given the option to set your deposit limits. Even if you decide not to do it right away, you can access your tools at any time under your own account. These tools include the following:

• Deposit Limits
• Self-Assessment
• Reality Checks
• Cooling-Off
• Temporary Suspension
• Self-Exclusion

We strongly recommend taking advantage of these tools and setting your limits. Gambling is meant as an entertainment form and not a way to make money. If you feel like you or someone close to you is facing issues and can no longer handle their gambling, please don't hesitate to seek immediate help. 

Queenplay is part of the Aspire Global casino family and has several sister sites. We have reviewed and tested many of these casinos which work on this solid platform. Some of the top picks include the following casinos: 

• Kaiser Slots: A very basic casino that suits well for those not looking for too much flashing and hyping. Kaiser Slots has a good selection of slots and the site is very easy to use. The best thing about this casino is the quality slots it offers from many of the best game suppliers in the industry. 
• PlayFrank: PlayFrank offers an excellent selection of slots, a relaxing theme and plenty of bonuses. This modern casino was built with players' first approach and has a lot going on yet still keeping it simple. In addition, you get to choose from many convenient banking methods picked to suit UK punters. 
• Betiton: Betiton is an award-winning site that combines casino and betting. This is a perfect place for those who like to combine all their gambling desires into one simple site. It has an excellent game selection and provides a real casino atmosphere suitable for beginners as well as veteran punters. 

Queen Play is a brand owned by Marketplay Ltd, a company incorporated under the laws of Malta.

Queenplay Casino is a legit online casino. It is licensed and regulated by the United Kingdom Gambling Commission (UKGC), one of the most respected and stringent regulatory bodies in the online gambling industry.