Race Casino review (UK)

Significant terms and conditions

• New customers only, 18+.
• Min deposit: £10.
• Wagering requirement: 40x.
• Max bet £5 with bonus funds.
• Eligibility is restricted for abuse.
• No max cashout on deposit offers.
• Welcome bonus excluded for players depositing with Skrill or Neteller.

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Please gamble responsibly.

After signing up, I opened up the slots section to see what games were available. I was happy to see a great selection that included many of my favourite games. The games are neatly arranged in sections, including video slots, live casinos, table games, jackpot games, and Slingo.

Race Casino offers plenty of choices for their users. They have a large variety of the best providers and the most popular games. Simply put, you won't be disappointed here when it comes to games.

They are constantly adding new games and providers every month in order to keep up with the latest trends.

The casino itself runs very well on desktop, and I was happy about the quality and the speed. Everything from picking a game and opening it up to playing and eventually returning to the lobby worked like a charm.

Desktop game information

• Games: 1800
• Slots: 1650
• Table games: 35
• Jackpot games: 45

Enjoy the excellent choice of Live games at Race casino. They have live games available 24/7 and with a total of 115 live games from Evolution, most will surely find their favourite game to relax and have fun.

Race Casino strives to offer the best, newest and most enriching games to their players.

Try out some of their newest additions such as Mega Wheel, One Blackjack or Mega Roulette.

The hosts are all very well trained and offer great interaction while you are playing.

Live game information

• Total number of live casino games: 115

Race Casino does not have an app for mobile users but offers a wide variety of games.

Most mobile users will find that Race works extremely well by phone and that game selection is as great as for desktop users.

The mobile version works smoothly as long as you have a stable internet connection and a pro tip could be to enable "desktop mode" on your browser for the best experience.

The games are built to work on any mobile device and adapt to any screen size.

After playing on my PC for a while, I decided to lay back and play on my phone, and I was not disappointed. Race Casino is built with HTML5 technology and can be loaded in the mobile internet browser, and you can log in instantly with the same login details you use for the desktop version. The casino offers an instant play version for all devices, and no downloadable apps are available.

Once you are in, you will notice that the casino offers a dark and light theme, which you can switch between to enjoy the one you prefer. This was a great feature on both desktop and mobile clients that came in really handy in different lighting conditions.

The layout of the mobile version is very similar to that of the desktop version, with a simple right-hand side menu used to navigate around the site. All the games are available in the mobile version, and it runs smoothly without any glitches or issues.

Race Casino provides deposit methods such as: Visa, Mastercard, Skrill, Paysafe, Trustly, with more to come.

Deposits are more or less instant depending on the provider, with an exception of Bank transfer which takes up to 3-5 working days.

The minimum deposit is set to £10 and there are no fees involved.

When I finally got my account verified and cashier access granted, I went to look at the available payment methods. Race Casino offers the usual methods. I was going to deposit via Skrill but realized that some eWallet deposits do not trigger the welcome bonus, so I simply deposited with my MasterCard, which was instantly processed.

When I wanted to cash out, I realized that I couldn't use MasterCard to process a withdrawal, so I again asked the customer support agents what to do. I was informed that I could cash out into my Skrill account, which I did. The payment was processed in approximately 48 hours, which is not the fastest ever, but not too slow either.

Fortunately this issue has been fixed and Mastercard withdrawals are back.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Wire transfer: 1-5 working days
• Skrill: 0-2 working days
• PayPal: 0-2 working days

Race Casino's support team is available 24/7 in order to help and assist.

Feel free to contact them by either Email, Phone or Live chat.

In terms of customer support, Race Casino also provides a quality experience. I was able to find answers to any questions I had, including the bonus wagering requirements, by scrolling through the extensive FAQs and bonus conditions pages.

I contacted customer support to help me with the customer verification process, and they were fast and helpful. You can also contact support by phone, but as I couldn't find any hours for phone support and it was an international number, I decided to use the live chat option. The live chat agent was knowledgeable and helpful, and she pointed me in the right direction.

The live chat appears to be available around the clock, which is always helpful. If you aren't looking for instant help, you can also contact the Race Casino support team by email or a form on the web. I received replies within a day, which wasn't as fast, but still acceptable.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

In accordance with laws and regulations, Race Casino will ask for verification documents to confirm your age and identity. The customer support team will ask you for the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

These documents can be submitted by Email or Live chat.

Race Casino requires you to complete the KYC process before making your first deposit. This is all good and well, and could have been a lot easier if Race Casino would have made customers aware of the process. Instead, I just had access blocked to the cashier page after trying to make a deposit and was told to contact support without receiving any explanation.

When contacting support, the agent was helpful and offered me to upload my documents onto the chat. I submitted the required documents, including a copy of my driver's license, utility bill with my address, and a credit card photo.

However, the agent himself couldn't approve my account, and I was told to 'check periodically' after a few hours to see if my account was approved. Although I requested to be contacted by email once my account is verified (I'm still unsure why I even had to request something so trivial), I was never contacted and had to chase support a day later to get my account approved.

Eventually, I got my account verified, but the entire process was frustrating and labour intensive. I sure hope Race Casino improves on its process soon. For starters, a welcome email explaining the process could have gone a long way.

One of Race Casino's focus areas is responsible gaming. In fact, all l&l europe casinos are safe and apply the necessary responsible gaming requirements.

They want to make sure that players play within their affordability. Gambling should be fun and relaxing and that is how they wish their players to experience while playing with them.

Race Casino offers everyone to set limits to their account in order to keep within an affordable level. You have multiple choices and you can of course apply more than one.

They have the following options available:

• Deposits Limits - Play Sessions Limit
• Bet Limit
• Loss Limit
• Timeout
• Self-exclusion

Race Casino's customer support team is fully trained if you have any questions or are in need of some assistance. They recommend having a chat with them if you are unsure of what to do or how to do it.