Rizk casino review (UK)

Rizk has always taken care of its customers with different kind of promotions and campaigns. They don't just start you off with a bonus and then forget about you. Their strategy is to reward their active players with ongoing perks.

Currently Rizk has no welcome bonus available for new players.

What you will get is a spin at the Wheel of Rizk when you level up. The more you play, the more spins you get.

The Wheel of Rizk has free spins, super spins, mega spins, cash rewards and even jackpots. At later levels, you get to spin the Super Wheel of Rizk and the Extra Wheel, which have different prizes.

The site features a cool section called Rizk Insider, this is where you are able to find out what promotions are currently running. You will also find news of previous promotions, details of recent winners, new games, big jackpots and some interesting blog posts. There is always something going on at Rizk. I got a real sense of community.

The more you play at Rizk Casino, the more juice you get to put into your ‘Wheel of Rizk' Powerbar. Levelling up in this way means that intermittently you will get to spin the wheel to gain extra spins. Special jackpots and bonus gifts are also available. I was only able to unlock extra spins.

The lack of first deposit bonus, or welcome bonus of any kind is a downer, but the Wheel of Rizk does cover it a bit.

Significant terms and conditions

Please gamble responsibly.

VIP / Special promotions at rizk

To shake things up, Rizk has created the aptly named Wheel of Rizk. Similar to the Wheel of Fortune, it rewards you for playing games by giving away real money, jackpots, free spins, Super Spins, Mega Spins and Double Speed Chip.

Here's how it works:

1. Play your favourite games
2. Fill the Power Bar
3. Spin the Wheel
4. Level Up

Whenever you reach a 10th level, you'll gain access to the Super Wheel. The prizes here are bigger and better. You also get a spin of the Super Wheel on level 5.

All wins from the Wheel of Rizk are wager-free.

With over 1,600 different games to choose from at Rizk Casino, you are in for a treat. With a game library as big as this, Rizk has added nifty categories for better browsing. You can search for games by name, by software provider, jackpots, daily drop & wins, high volatility and much more.

You will be able to find classics, video slots, video poker, table games, jackpots and much more. Games by leading software providers NetEnt, Play ‘n GO, Evolution Gaming, Quickspin and Yggdrasil are all housed here.

The main focus is on slot games, so you'll find the biggest collection of games to be slot machines. Some of the most popular titles on offer, include Dead or Alive, Fire Joker, Narcos, Monopoly Megaways, Honey Rush and Doom of Egypt.

You'll also be pleased to learn that jackpot games Mega Fortune, Gunslinger Reloaded and Holmes and the Stolen Stones are also available.

The live casino features ‘branded' tables which are kinda cool. I also liked the way you can bet on roulette in the live casino from as little £0.10!

Intermittently, when trying to access games a ‘Balance Notification' will pop-up on-screen. This notification has information on the state of your bonus. How much real money funds you have left, bonus money, and how much of your turnover requirements are left. It happened to me frequently, when playing Who wants to be a Millionaire, Book of Dead, Blood Suckers and live dealer roulette, although it appears to be completely random.

It is useful information, just a little intrusive. From a social responsibility standpoint, I get it. However, it comes up quite frequently. Once on the screen, the only way to get rid of it is to click on the link to T&C's. A good idea poorly executed, I felt.

Rizk Desktop game information

• Games: 1600
• Slots: 1500
• Table games: 20
• Jackpot games: 30

No need to drive into town, to access some of the best live dealer games. Rizk has roped in the help of software provider Evolution Gaming to supply you with some of the world's most-loved games.

You'll be able to access both classic games and modern titles. If you love games such as Live Blackjack, Roulette Live and Live Baccarat, you'll be pleased to learn that Rizk has different variants to suit every bankroll.

Alternatively, you can access modern titles, such as Monopoly Live, Dream Catcher, Lightning Roulette, Super Sic Bo and Casino Hold'em.

Since all the games are live-streamed from a studio, you'll get to explore an entirely immersive world of live dealers.

Live game information

• Total number of live casino games: 100

There are numerous ways for you to access casino games at Rizk on the go. You can either download the mobile casino app for Android and iOS devices or else; you can simply play directly from your web browser.

The navigation system which was not great on the desktop makes more sense on mobile. We all love a good scroll on our mobiles, don't we! It all looks impressive and everything is clean and efficient. The menu system slides out from the side and contains enough information to be useful, but not too much to be confusing.

The site looks good, the games look good and even the customer support form has a more polished look about it. Some of the minor irritations that I found with the desktop version were either missing or less noticeable on mobile.

The minimum amount you can deposit is £10, while the minimum amount you can withdraw is £10. All deposits are processed instantly and incur no additional charges.

Deposits were painless enough. Without the need to upload KYC docs my Paypal payment went through silky smooth. I was able to use Paypal, despite it not being on the list of payment options (see link in footer).

Minimum withdrawal is £20. My withdrawal to Paypal went through with little to no hassle, just like the deposit. I did have to play through that deposit though. No fees were charged.

Rizk operates an efficient Responsible Gambling initiative. In the player account, there is a dedicated section for setting gaming limits. From here you can set deposit and wagering limits, loss limits, session times etc. There is also a clear explanation of how to self exclude and a checkbox so that you can complete the process quickly if required.

If you are curious about the average Rizk withdrawal time for UK players, we have conducted independent tests and have the results. They may surprise you.

Rizk Deposit methods

Withdrawal methods at rizk

Rizk Casino Withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Skrill: 0-1 working days
• NETELLER: 0-1 working days
• Trustly: 0-1 working days

Customer support options at Rizk Casino are pretty good. In the left-hand column, there is a link to the live chat client, bringing that up reveals a 1980's style chat area, with a telephone number and a link to the Rizk Help Centre. The Help Centre is well-populated with information and is a good resource. There is also an email address for non-urgent enquiries.

The support team was a little bit slow to answer once a request was sent. All the operators that I spoke to had to go away to check information for what I considered to be very basic questions. Not sure why they did not have this to hand.

That said, the live chat was friendly and efficient and email replies fairly speedy. I sent a CS request at 01:36, received an auto-reply at 01:40, a request for further clarification at 02:26 and a final resolution at 13:05.

For whatever reason, the live chat in the UK closed down at midnight. This may have been due to the Covid-19 lockdown or routine maintenance perhaps, as they advertise a 24/7 service. It is worth noting that if you are playing from Europe then the T&C's do vary slightly for European players.

Following my initial contact, I received a rather convoluted CS message asking me about what went down. Some of you may enjoy giving feedback, but I feel that a ‘thumbs-up' or ‘thumbs-down' with an option to explain your reasoning works best for me. However, as this seems to happen only following your first interaction with Customer Support it is a good way for new players to give feedback.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Rizk has a licence obligation to confirm your identity and location and to ensure that you are of a legal age to gamble.

In accordance with KYC procedures, you might be asked to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government
• Proof of Payment Method

Rizk will not ask for your ID documents by default. However, there is an option to upload documents which can be found at Menu > Account > Identification. Should UK players reach a cumulative lifetime buy-in of €2,000 (£1,800) then you will be subject to further checks.

Passport or valid photo ID, proof of address (utility bill) are examples of the documents they require. If you use an E-wallet such as Neteller or Skrill for your deposits or withdrawals then a screenshot of your account page will be necessary. Proof of account ownership also applies to debit/credit cards.

Playing responsibly means that you keep track of your online gambling. In order to protect the players from fraudulent and criminal activity, Rizk aims to protect your privacy and have the right tools in place, for you to enjoy gambling.

They have created the following setting limits for your convenience:

• Self-Assessment Test
• Transactions and Gaming History
• Reality Check reminder
• Financial Limits
• Time-Out Period
• Self-Exclusion

If you require further assistance on curbing down your gambling addition, please get in touch with the National Gambling Helpline, the Responsible Gambling Trust and Gamblers Anonymous.