Slot Lux Casino Review (UK)

As a new member of Slot Lux Casino, you can claim 20 bonus spins on Book of Dead without any wagering requirements.

You just need to make a deposit of at least £10 and use the bonus code 20FREE to qualify for the bonus.

The bonus may look small, but the fact that there is no wagering requirements makes it an alluring deal.

Not everything is perfect, though. The spins do have a £100 win cap, which is not the best term. But, when you have a bonus that requires £10 to get it's not that bad.

Unfortunately, the limits do not stop here. If you're a member of any other Slot Lux's sister sites (casinos operating under ProgressPlay Limited), you're only able to claim up to five registration casino bonuses and one sport welcome bonus across all the said sites.

I have to say that the T&Cs of this offer make it a rather mixed one. You could claim and have fun with it, but the sister site limitation and maximum conversion limits are good to keep in mind.

Significant terms of the Slot Lux bonus offer

• 18+.
• New Players Only.
• 0X wagering requirement.
• Spins available on Book of Dead.
• Bonus valid 30 days / Free spins valid 7 days from receipt.
• Max conversion: £100.
• Min Deposit £10.
• Withdrawal requests void all active/pending bonuses.
• Excluded Skrill and Neteller deposits.

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SLOT LUX BONUS CODE

To get the bonus, use the promo code 20FREE.

Slot Lux Rewards Programme

Slot Lux has a unique VIP program called the Rewards Programme. It works by collecting points, which you get by completing certain actions, or 'missions', on the site. You can check completed missions and your points balance at any time by opening the Rewards Programme from the casino menu.

The points can be used to buy spins, bonus money, or other type of bonuses.

Slots are in the spotlight at Slot Lux - having over 2,500 of them certainly attracts one's attention! In total, the casino offers games from almost 60 providers, including industry staple names like Microgaming, Elk, Thunderkick, NetEnt, Red Tiger, Eyecon, Playtech, and many others.

It took me a moment on a desktop to realise I could drag more categories in sight using my mouse, so it looks like the site is designed mobile-first. There's quite a nice number of different categories and you also have the possibility to browse games by a certain provider or search a game by its title.

But, like many other online casinos that offer thousands of games, Slot Lux has the problem of not being able to offer a game lobby that would comfortably house the games. With a game library of this size, there definitely should be more possibilities to filter and sort the titles.

As it is now, users have to work way too much to find games here. At least we can mark games as favourites so those can be later found under the Favourite category.

The game selection is still of high quality and has enough variety to cater for all tastes. In addition to slots, there are table games, scratchers, virtual sports, single bingo, live dealer games, and progressive jackpots. However, the latter was a bit of a letdown because even when there were over 100 jackpots listed, I couldn't spot my usual go-to's like Mega Fortune or Mega Moolah.

Desktop game information

• Games: 2760
• Slots: 2500
• Table games: 40
• Jackpot games: 108

Slot Lux live casino houses a total of 80 live dealer games from Evolution and Playtech.

Here, you'll find classic table games such as roulette, blackjack, and baccarat, but also some highly entertaining game shows like Crazy Time and Monopoly Live.

If live dealer games are something you've never tried, Slot Lux offers a great venue for beginners. I suggest you pick a game you're at least somewhat familiar with, but don't worry if there is none - every game comes with instructions and you can just watch the game to see how it runs and not place any bets.

All live dealer games usually have a chat window, so you'll be prompted for a player tag before you can interact with the game or the chat. This player tag acts as your chat name and it'll be presented on the screen when winners are announced.

I myself like Crazy Coin Flip which combines a basic slot game system with a live dealer game show.

The aim is to get at least three Crazy Coin Flip symbols on the five reels, which then trigger the bonus game. The bonus game has its own slot reel view with multipliers that are later added to the final wins. Then, the dealer starts a machine that randomly selects a multiplier on red and blue, and a coin with those colours is flipped. Whichever colour comes up determines the final win multiplier.

Live game information

• Total number of live casino games: 80

I tried looking for an app for Slot Lux, but even if I found a couple of mentions about it, I did not find any reliable information. So, I can only assume there is no Slot Lux app available. But, I didn't worry about it for too long as I noticed that Slot Lux worked perfectly on my Android phone without a downloadable application.

The Slot Lux website is fully optimised for mobile screens and it's just as pleasant to use as the desktop version. The games ran smoothly, though some live dealer games took a moment to connect with servers. The casino site itself was quick to load and browsing through it was a breeze.

Slot Lux offers players residing in the UK a nice array of transaction methods. The casino accepts deposits by debit cards, e-wallets, prepaid services, and pay by phone bill. The minimum deposit sum at Slot Lux Casino is £10.

The minimum limit for withdrawals is £2.50 except for wire transfers, for which the minimum is £50. I was a bit surprised by the general withdrawal limit as I'm so used to seeing it go between £10 and £30. No complaints from me here!

But there is one complaint that I need to bring up. All withdrawals on Slot Lux are subject to a 1% withdrawal fee up to £3. Yeah, 1% is not much, but a good casino should cover all withdrawal costs out of their pocket.

Slot Lux says they aim to process all withdrawal requests within 24 hours. This goes pretty much along the industry averages.

Naturally, it'll take some more time for the money to arrive in your account after the processing is completed. The total withdrawal time depends on the chosen method.

Deposit methods

Withdrawal methods

Slot Lux withdrawal times

• Mastercard: 3-7 working days
• Visa: 3-7 working days
• Skrill: 1-3 working days
• Neteller: 1-3 working days
• PayPal: 0-1 working days
• EcoPayz: 1-3 working days
• AstroPay: 0-1 working days

Slot Lux offers customer support via email and live chat. When you select 'Support' on the site while logged in, you'll open the Help Center in a new window.

The Help Center is basically a list of frequently asked questions and a possibility to use a search bar. I found the FAQ to be actually helpful, as it is well-organised and has ready-made answers to your usual issues.

The email address of Slot Lux customer support is [email protected]. You can expect them to get back to you within a day or two, so if you're in need of a quick reply I recommend the live chat.

The live support starts with a conversation with a bot. I guess this can be handy, but if you want to get in touch with an actual person ASAP, this can be more of an annoying obstacle. Only, if the bot is unable to answer your question, do you get the option to call a human agent to assist you.

The live chat is available 24/7, which is always nice as it guarantees you'll get help when you need it.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

KYC, which stands for Know Your Customer, is a process every member has to undergo when they join Slot Lux. The KYC process actually starts right when you register a new account, as you have to type in your date of birth and contact information, such as mobile number and address.

You'll receive an email containing an activation code, which needs to be entered when prompted by the casino.

If everything checks out, you can then proceed to make deposits and not verify your ID at the time.

However, I strongly recommend finalising the KYC process by sending certain documents as soon as possible. This is because if you happen to win and haven't yet verified your ID, you might not be able to withdraw your winnings. The verification takes usually a couple of days, so it'll prevent you from requesting a withdrawal until the KYC process is completed.

You can upload the documents under the 'Cashier' and 'Verify ID'. On this page, you can upload documents proving your:

• identity
• address
• payment method
• other (if needed)

I found the document upload page super simple and easy to use. Each upload page has a list of accepted documents and also what file types are accepted. No maximum file size is indicated, so if you try to upload a massive file and receive an error message, try optimising the file or choosing another one.

If you have any problems or questions about ID verification, don't hesitate to contact Slot Lux customer support.

Slot Lux Casino is a safe gambling site that's operated by the renowned ProgressPlay Limited and it holds a UK licence. The site utilises the latest 128-bit SSL encryption and the newest firewall technology to make sure all sensitive data is safe from prying eyes.

Slot Lux doesn't play around when it comes to responsible gaming, either. As soon as I registered to the site, I received an email from the casino. The email informed me about how Slot Lux is committed to responsible gambling, and what tools they offer to ensure gambling stays entertaining and safe.

The email also listed various great general tips about how to prevent addiction, and what tools all Slot Lux members have at their disposal from transaction limits to self-exclusion.

I think this is a great way to approach new members and remind them about setting their limits. I always recommend setting at least the deposit limits as soon as you sign up - you can set a limit for daily, weekly, or monthly sums. The deposit limits are a simple but effective way to keep you from spending too much.