Viva Fortunes casino review (UK)

Significant terms and conditions (viva fortunes welcome offer)

• First-time depositors only (18+ UK only).
• Min deposit: £10.
• Max offer: 100% Games Bonus up to £10 & 50 Bonus Spins (on Starburst).
• 10 Bonus Spins will be credited per day, across 5 days.
• Any Games Bonus winnings, if applicable, must be wagered 60x before withdrawal.
• Bonus Spin winnings must be wagered 99x before withdrawal.
• Bonus Spins are valid for 7 days.
• Games Bonus win cap: £100 + original bonus amount.

Please gamble responsibly.

Extra and no deposit spins at viva fortunes

Your welcome offer entitles you to 50 bonus spins on one of the casino's game of choice.

Any winnings generated from the spins are subject to a 99x wagering requirement. Winnings are additionally capped at £100.00 + the initial bonus.

VIP / Special promotions - Viva rewards!

Loyal players are rewarded when they play real money games at Viva Fortunes Casino. The more you play, the more rewards you can get.

From the first pound you wager, you will automatically join the Rewards Program to start receiving and enjoying Daily Free Spins.

The more you play, the higher you will climb through the levels and become eligible for exclusive treats, such as cashback and VIP perks.

You can enjoy a comprehensive game library of 1,000+ slots to bet on. All of these games are powered by well-known software developers in the industry such as Netent, WMS, Eyecon, IGT, and many more.

Viva Fortunes doesn't have the largest games library on the market, nor does it offer titles across a diverse range of verticals.

However, it does have enough games for most players and the library is easily accessible too, with the available search filters and verticals listed clearly above the fold and near the top of the homepage (or lobby). From Daily Jackpots and ‘Hot Games' to newly added slots and scratchcards, you can select your preferred option and scroll down to browse the listed titles.

There's also a handy search bar located in the top right-hand corner of the lobby, and you can use this to look for specific titles directly.

On average, most games loaded fully in between 10 and 15 seconds, although I did occasionally experience issues where system errors disrupted this process. These most commonly occurred when I was loading daily jackpots such as Da Vincis Mystery, while their random nature meant that my gameplay was often interrupted without warning.

I didn't have the same issues when playing the site's six virtual scratchcard games, while titles like Scratch Dr. Love loaded in just a couple of seconds on average.

While these games certainly added to my Viva Fortunes experience, I found the site's gameplay to be slightly one-dimensional overall. After all, there are no table or live casino games on offer here, while there are no truly progressive jackpots that offer regular seven-figure payouts.

Desktop game information

• Games 1100
• Slots 1050
• Table games -
• Jackpot games 12

Viva Fortunes doesn't currently offer any live casino games.

Live game information

• Total number of live casino games -

Viva Fortunes Casino has made sure that the website is easily accessible across a range of operating devices.

Viva Fortunes has no native apps in either iOS or Android, but you can access the mobile site through your Safari or Chrome mobile browser. This responsive site loaded perfectly well in my iPhone's safari browser, while the layout of the lobby was almost identical to the desktop version.

In fact, the only real difference is the use of scrolling horizontal menus to present the various game verticals, although you can still see some recommended games and daily jackpots located just above the fold.

The mobile casino site has been designed to operate seamlessly on a huge range of handheld devices. Though, I did have some issues playing on my Android phone. Rotating the screen left me with a locked loop where the casino didn't undestand which way my phone was, and just wanted me to keep rotating it.

In terms of load times, these also mirror the desktop site on average, with slots such as Berryburst and Twin Spin opening in around 10 seconds. Daily Jackpots like Da Vincis Mystery took a little longer at 15 seconds on average, while I didn't incur any of the interruptions or gameplay issues that impacted on my desktop experience.

While most games can be accessed in portrait and landscape modes, the site itself is only available in the former. So, you may have to adjust your grip when exiting games and returning to the lobby, which can be a little cumbersome over time.

Viva Fortunes Casino offers players a variety of popular banking methods. All payment methods are quick, user-friendly and free of charge.

Like most 888-owned casino brands, Viva Fortunes offers a small and relatively restricted range of payment options to players.

For example, I was only able to credit my account using Visa Debit card or PayPal, with convenient alternatives such as Skrill, Neteller and Trustly completely unavailable (this was confirmed by a customer support agent).

Fortunately, Visa Debit is a preferred method for many players. For sake of convenince, I chose it, while I also had the opportunity to use a Visa Debit card to credit my new account both online and by contacting the site's toll-free number.

I made my initial deposit of £10 online using a Visa Debit card and was pleased to see that both my cash balance and bonus funds landed instantly in the account.

The current anti-money laundering laws required me to complete my first withdrawal using a payment method that previously processed a deposit. So, I made my first withdrawal of £10 to my Visa Debit card, with this confirmed by email approximately 24 hours after the initial request.

It took another 12 hours or so for the funds to land in my bank account, but overall this process was relatively quick and certainly compares well with other operators in the marketplace.

Unusually, you can also withdraw as little as £5 from your account at any given time, which is ideal for casual players and certainly makes your winnings far more accessible.

Deposit methods (viva fortunes uk)

Withdrawal methods (viva fortunes uk)

viva fortunes Withdrawal times

• Mastercard 2-7 working days
• Visa 2-7 working days
• PayPal 1-3 working days
• Maestro 2-7 working days

Viva Fortunes customer support team is available seven days a week. If you don't find answers to your questions under the FAQ page, you can contact them via one of the below methods:

• Phone: 0808 018 3307
• Email: By filling out a contact form

I'm always happy to see phone support on casinos, as there are still a segment of players who prefer to talk to a real person to fix their issues. What I'm not so happy about is the lack of a live chat.

The quality of the support is amazing. Once you get a hold of an agent, you can rest assured that your problem is fixed with an expert touch.

You can also use the site's FAQ page to resolve your queries, particularly those that are relatively simple and pertaining to things such as account management, withdrawals and the site's core terms and conditions.

This is located on the main vertical menu that runs along the top of the homepage, from which you can also access the games' lobby and available promotions.

This page is easy to navigate and benefits from a simplistic layout, and you simply need to scroll down to find the relevant topics and answers to the most frequently asked questions.

I was impressed with the level of detail included within this FAQ page, although this resource would benefit from a facility that enabled you to type in specific search queries.

• Email support: ✅
• Live support: ❌
  
• Phone support: ✅
  

After your initial deposit and before any withdrawal requests, you'll be asked to verify your account by uploading necessary documents.

This is an industry-wide procedure and is in place to safeguard your personal and financial information:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

The sign-up process at Viva Fortunes is a little convoluted, primarily because you'll have to enter your personal information across four separate screens.

While you'll have to enter critical information such as your physical address, date of birth and email on these pages, the site will also ask for your occupation. While this has much to do with any affordability checks that may be required in the future, this is a little intrusive and arguably unnecessary for the vast majority of players.

You'll also have the chance to confirm your preferred currency at this stage, so make sure that you're set to wager in pounds before registering.

So long as you've entered information such as your date of birth and address accurately (and are registered on the electoral roll at this location), your identity should be verified automatically by the brand, and this was true in my case as I was able to complete my deposit immediately.

If this process is unsuccessful, you'll instantly receive an email from a customer support agent, prompting you to proof of your identity before being allowed to credit your account.

Most commonly, you'll be asked to provide a photograph of your passport or driver's license, proof of address (dated within the previous three months) and a snapshot of your preferred payment method.

You'll also have to upload these documents directly to your account, by clicking through your username in the top left-hand corner of the screen, scrolling down and selecting ‘My Documents'.

This will open a pop-up screen from which you can drag and drop the relevant copies or access files that are saved on your device, and once the documents have been uploaded you can hit the ‘Send' button.

The site should confirm receipt of these documents, while the verification process should be completed within 72 hours (and often much quicker than this).

The vast majority of the players have an enjoyable online gambling experience. For a small group of players, they might require additional help in controlling their gambling and spending.

It is for this very reason that Viva Fortunes has created the below responsible gambling tools:

• Deposit Limits
• Time Limits
• Bet Limits
• Personal Loss Limits
• Self-Exclusion

Players who experience problems with gambling can seek professional guidance from leading organisations, such as GameCare and GambleAware.