XL Casino review (UK)

Significant terms and conditions (XL Casino welcome offer)

• New players only. 18+.
• Min deposit £20.
• Wagering requirement: 50x (deposit + bonus).
• Wagering for bonus spins: 85x.
• Bonus cap: £100 + initial bonus.

Please gamble responsibly.

xl's Extra and no deposit spins

When you make your first deposit, you get a total of 100 bonus spins on Gonzo's Quest. The spins are divided in to 5 daily batches.

These spins have a wagering requirement of 85x and all bonuses carry a £100 + initial bonus withdrawal cap.

XL Casino is a slot casino at its core. You get access to hundreds of slots from some of the biggest game developers around. NetEnt, Microgaming, BetSoft, Pragmatic Play and so on. I loved the way in which the games are displayed at XL Casino and if I say so myself, it is very clever how they have done it.

There are tons of big-name slots starting from Starburst, Big Bass Bonanza, Tomb Raider and Mustang Gold. That being said, XL Casino focuses more on the tried-and-true classics rather than up-and-coming hits.

You can also find plenty of jackpot games. XL Casino has two separate categories of these big poppers. You get the simple Progressive slots as well as Daily Jackpots.

There are plenty of categories to browse and a search field if you want to look for a specific game.

I couldn't have been more impressed and even though this is a ‘slots only' casino, the fact that there are no table games or a live casino didn't matter to me one bit. I started off by playing one of the recommended top picks for me, American Gods, a slot I have never played before from a provider that I am not familiar with, SkyRocket Studios.

I also played a few spins on Fishin Frenzy, Starburst and Bonanza, all of these games loaded quickly and played without any problems at all.

Desktop game information

• Games 330
• Slots 330
• Table games -
• Jackpot games 45

XL Casino doesn't offer any live casino games.

Live game information

• Total number of live casino games -

XL Casino is very mobile-friendly. You don't need to download any apps to play ever, just open your mobile browser and you are good to go. I logged into the mobile version of the casino and I found it to be perfectly acceptable.

The mobile casino looks and feels just like the desktop site. Everything fits well even on smaller screens. The casino is compatible with all modern mobile devices and is responsive no matter what device you use. It was easy to navigate and for me, the Starburst and Fluffy Favourites slots loaded and played perfectly.

So in the end, you are not missing out on anything if you choose to play on mobile only. Everything that you can do on desktop can be done on mobile as well. It is sometimes the case that mobile casinos have a cramped feel to them which ends up having a negative effect on the playing experience but no such problems with XL Casino.

XL Casino has chosen a very simple and limited approach to money transfers. Players have a only a few tried-and-true methods available, which all are fast and secure. These methods include debit cards, PayPal and Paysafecard.

I used my Starling bank card to make a deposit into my XL Casino account and everything went without a hitch. There were no deposit charges and I like the fact that there is a ‘No Bonus Please' tick box so that you can decline a bonus so that you don't have to contact customer support to get it removed later.

I made the withdrawal from my XL Casino account on the Friday but by the following Wednesday, I had still not received the payment back to my Starling account. Back to telephone support again who informed me that Starling had, in their words, refused the withdrawal, so I opted for a bank transfer instead and that went through within 24 hours.

These things happen but I was a little disappointed that XL Casino didn't see fit to inform me that the initial withdrawal was refused.

Deposit methods (xl casino uk)

Withdrawal methods (xl casino uk)

xl casino Withdrawal times

• Mastercard 1-3 working days
• Visa 1-3 working days
• PayPal 0-3 working days

XL Casino has a customer support that can help you in your time of need. You can contant the casino support as follows:

• Live chat
• email: [email protected]
• phone: 0800 279 3222

I actually found it difficult to find a link to the customer support but eventually found it by clicking on the ‘Useful Links' tab under the ‘My account' section of the website. There was a ‘Contact' tab in the bottom right-hand corner of the website but the ‘no agents available' statement was there every time I looked over a period of three days.

Therefore, the only options available to me to check out customer support were email and telephone so I decided to use the freephone number and test them out. To be honest, going by the ‘no agents available' on live chat, I wasn't really expecting much but my call was answered after one ring and the chap on the other end of the line couldn't have been more helpful.

I could almost see him smiling down the line, such was his lovely manner, and my questions were all answered without any fuss and without the need to refer to anyone else. For good measure, I sent off an email to customer support and received a helpful and accurate reply within the space of a few hours.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

It is required by law that casinos know who their customers are. XL Casino is no exception here, and they require verification from their players.

The verification process starts when you sign up. After you have provided your personal information, the automatic verification system will try to check you information.

There were a couple of mentions about uploading verification documents during the registration process, not directed at me personally but more a general statement that verification may be required.

As is now becoming the norm for me, I did not receive a KYC request at any time during registration or when I made withdrawal from my account, even though I was ready and waiting to do so if required.

I did check the ‘Verification Required' section of the website where there is the option to upload or drag and drop any requested files with detailed instructions on how to do so.

XL Casino takes responsible gambling seriously and tries to build a gambling environment where players can feel safe.

It is adviced that all players set themselves limits to make sure that their gambling stays in control.

You can set limits on how much time and money you spend on XL Casino. From your account settings, you can find in the Useful Link section, and in that, Responsible Gambling. From there, you can find Self Deposit Limits, Take a Break options and Self-Exclusion.

You can also set deposit limits from your deposit menu.

Players may contact the customer support to set limits or get access to gambling help services, like Gamcare or Gamstop.