Zodiac Casino review (UK)

Zodiac Casino gives you 80 chances to win at progressive jackpot, Mega Moolah. Sign up today and make a minimum deposit of £1 to get your bonus.

The minimum first deposit required is £1. All subsequent deposits have a minimum requirement of £10:

• 1st deposit: Make a deposit of £1 and you'll get 80 chances to win the jackpot in Mega Moolah
• 2nd deposit: 100% match bonus up to £100
• 3rd deposit: 50% match bonus up to £80
• 4th deposit: 50% match bonus up to £150
• 5th deposit: 50% match bonus up to £150

Right after depositing, I was shown a page which said that my 80 jackpot chances had been credited as a £20 bonus. There was another big flashing button inviting me to play Mega Moolah right away. Clicking on the button took me to the game where I got a small popup box stating that I was playing with bonus funds and that terms and conditions apply.

I took a few spins but got confused as both my £20 bonus balance and £40 real money cash balance were being spent with each spin. I tried playing another slot game, but the same thing happened, so I contacted the support team for some clarification on what was happening here.

The support guy informed me that while my £20 bonus was active all bets would be taken from both the real cash and bonus balance at the same time. Apparently, the exact percentage of each take is decided by the total bonus/cash balance split. He also said that once I'd met all the wagering requirements (a staggering 200x), my bonus balance would be transferred, in total, to my cash balance.

None of this really made any sense and just made me lose any remaining trust I still had in the casino. It seems very dishonest not to give players the welcome bonus which is actually advertised.

This is a mess of an offer, that is made worse by the astronomical wagering requirement. It simply isn't worth your time.

Significant terms and conditions (Zodiac casino uk offer)

• New UK Customers only. 18+
• Minimum first deposit is £1; £10 for all subsequent deposits.
• 1. and 2. bonus wagering requirement: 200x.
• 3. and 4. bonus wagering requirement: 30x.
• Certain games contribute a different percentage towards wagering requirements.

Please gamble responsibly.

VIP / Special promotions - Earn zodiac rewards!

Zodiac Casino runs a loyalty program on Casino Rewards, giving players the chance to earn comp points on a well-established loyalty scheme.

In total, there are six status levels, for players to climb up. Each status levels offers a new set of benefits, including better bonuses, more promotions, priority support, birthday gifts, exclusive games, a personal account manager, and entries into the Time of Your Life Sweepstakes and VIP Lucky Jackpot.

There are over 650 different casino games available. These games cater and suit a variety of tastes and bankrolls. Besides modern video slots, there are three-reel and five-line slot games, arcade-style British games, table games, video poker and much more.

The games lobby benefits from being as basic as possible with a solid selection of titles on offer. You could argue that it's just terrible web design; however, there are no banners or distracting graphics here, just a simple list of casino games. The menu is equally basic with a choice of ‘New Games', ‘Recently Played', ‘Progressives, ‘Live Casino' and more. It works okay, but the lack of a search box or ability to filter by a developer is sadly obvious here.

Since the majority of the games are powered by Microgaming, the games have been designed to offer a superior gaming experience. You can also access circa 16 progressive jackpot games when playing at Zodiac Casino.

For players who love table games, they have something in store as well. You can access plenty of variance of Blackjack, Roulette and Video Poker.

Overall, my no-frills game playing experience was seamless, with no glitches or issues loading of any slot or live games I tried out using my laptop.

Desktop game information

• Games 680
• Slots 550
• Table games 57
• Jackpot games 14

For players who want to kick up their gaming experience up a notch, Zodiac Casino has a dedicated live dealer section. There is no need to get dressed up and to drive into town, to enjoy the authentic live casino experience.

You can enjoy a blend of table game classics and modern titles, including Live Blackjack, Roulette Live, Ultimate Texas Hold'em, Three Card Poker, Dream Catcher, Casino Hold'em, Monopoly Live, Lightning Dice and Live Baccarat.

They also offer a range of online scratchcards and Keno.

Live game information

• Total number of live casino games 32

Zodiac Casino's mobile casino version is faithful to the desktop version. With no need for a mobile casino app download, you can play straight from your web browser.

They do encourage the players to download the software, but it is not compulsory.

You can sign up for an account, make deposits, play a range of mobile casino games and get in touch with customer support.

I loaded up Zodiac Casino in the Chrome browser on my Android device to test it out. Once I'd logged in, I landed on a screen which said ‘swipe to see all your promotions', but this was pretty unresponsive, and I had to skip it. The layout of the mobile site was just as basic as the desktop, but everything worked without too much lag.

Game-wise, I first checked out Playboy Fortunes and Immortal Romance, but nothing notable happened there. The only issue came when I tried to load a third slot game, and it broke my mobile browser. I had to restart it and login again, which was annoying.

All major banking methods are accepted at Zodiac Casino including:

• Debit Cards: Maestro, Visa Electron, Entropay
• e-Wallets: Paypal, Neteller, Skrill
• Direct Bank Transfers
• Pre-paid Vouchers: PaySafeCard

After clicking on the ‘Deposit Now' button, which appeared when I signed up, I was given a list of payment providers to choose from. I clicked on Mastercard and got a screen with the pre-set options of depositing £1, £10 or £40, which felt a bit random. There was also the option for ‘Own Amount'. I went for the £40 option and checked the box to say that I understood and agreed to their funds protection method.

I proceeded to enter my card details, and the deposit went through after a few seconds delay. This was the easiest part of using the Zodiac site, and I even got an email to confirm my full deposit details.

Making a withdrawal was pretty straight forward but longer than expected. When I made the withdrawal request, I got an email confirmation stating that it will be processed within 1 business day, subject to satisfactory verification checks. In reality, it took nearly a full 3 days to be approved, but this was over a weekend, so I'll give them that. Once it was approved, it took just over 40 hours to hit my bank account. I feel that this is pretty slow overall and hope that future withdrawals come through much faster.

Deposit methods (Zodiac Casino UK)

Withdrawal methods (Zodiac Casino UK)

Zodiac Casino Withdrawal times

• Mastercard 2-5 working days
• Visa 2-5 working days
• Maestro 2-5 working days
• Wire transfer 2-5 working days
• Skrill 2-5 working days
• NETELLER 1-3 working days
• PayPal 1-3 working days

Zodiac Casino has a dedicated FAQ page, where you'll find answers to questions on registration, banking, loyalty program and casino games.

They also have a Support Centre, which is available 24 hours, seven days a week. You can get in touch with an agent, either by sending an email on [email protected] or else, via live chat.

Clicking on the ‘Support' tab gives a basic page with an email address and a flashing ‘Live Chat' button which belongs in the early 2000s. It says that support is available 24/7 so I tapped the button and my chat was answered pretty much immediately by one of the team. They were able to reply to my question about my bonus issues with a comprehensive answer. It felt like they really did want to help and get top marks for their proactive attitude.

What lets the support down here was the chat box itself. For some reason, everything I typed was coming out right to left on the screen. If I added a question mark, it placed it at the start of the line which was really annoying. My chat transcript looked like I'd been on the beers all evening, not a great support experience!

There's also a noticeable lack of FAQs or general information on any of the pages inside the site. It made it feel like I was really on my own here and was only saved by the super helpful chat guy.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

By virtue of online gaming regulations and requirements, Zodiac Casino will ask you to provide documentation and other security documents as part of their KYC.

These include the following:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

I looked around the site but couldn't find any information about the verification of my account or a place to upload documents anywhere. There was also a distinct lack of info in any of the emails which Zodiac sent me as these were mainly focused on promotions.

Gambling is meant to be fun and entertaining. Before sitting down to play, Zodiac Casino advises their players to know beforehand how much time and money you can afford to spend.

If you have been worried about a potential gambling problem, you can try their self-assessment test.

Additionally, the caisno has the following tools available to help curb down problem gambling.

• Session Reminders
• Deposit Limits
• Take a Break period
• Self-Exclusion

Alternatively, you can get support and help from sites such as GambleAware and Gamcare.